The posting
Contract to start ASAP
Duration: 12 weeks with a possible extension.
Leasehold Advisor
Hours: Full-time (36 hours per week)
Contract: 12 Week Temporary Contract, ending 24 January 2027
Support Leaseholders with Clear, Accurate and Professional Housing Advice
We're recruiting experienced Leasehold Advisors to join the City of Westminster Council, supporting leaseholders with a wide range of enquiries relating to service charges, leases, major works, account management, and housing responsibilities.
This is an excellent opportunity for candidates with experience in leasehold services, housing management, service charges, customer service, property administration, or local authority housing.
You'll work closely with leaseholders, housing teams, finance colleagues, repairs and maintenance teams, legal services, and other stakeholders to ensure enquiries are resolved accurately, efficiently, and in line with relevant legislation and Council procedures.
About the Role
As a Leasehold Advisor, you'll provide first-class advice and case management support to leaseholders, helping them understand their rights, responsibilities, charges, and the services provided under their lease.
You'll manage a varied workload of enquiries and cases, maintain accurate records, and work across teams to resolve complex issues relating to service charges, repairs, major works, and lease conditions.
What you'll be doing:
- Providing advice and guidance to leaseholders on a wide range of leasehold matters
- Responding to enquiries relating to service charges, invoices, statements, and account balances
- Explaining lease terms, rights, responsibilities, and obligations clearly and professionally
- Supporting leaseholders with queries relating to major works and planned maintenance
- Reviewing leasehold accounts and investigating discrepancies or disputed charges
- Working closely with finance and service charge teams to resolve account queries
- Liaising with repairs, maintenance, asset management, and property teams on leaseholder issues
- Managing correspondence and casework from initial enquiry through to resolution
- Maintaining accurate records of leaseholder interactions and actions taken
- Providing information on payment options and arrears where appropriate
- Supporting the recovery of outstanding leasehold charges in line with Council procedures
- Helping resolve complaints and escalated leaseholder concerns
- Providing clear explanations of major works costs and consultation processes
- Supporting Section 20 consultation activity where required
- Working with legal teams on lease interpretation and complex cases
- Ensuring leasehold administration complies with relevant legislation and policies
- Providing professional customer service across telephone, email, written, and face-to-face channels
- Identifying recurring issues and supporting service improvement activity
- Working collaboratively with internal teams to provide coordinated responses
- Managing a high-volume workload while maintaining accuracy and attention to detail
- Handling sensitive financial and personal information in accordance with data protection requirements
Requirements
We're looking for customer-focused, organised, and knowledgeable housing professionals with experience in leasehold services or a related housing environment.
You'll ideally have:
- Experience working in leasehold services, housing management, property services, or a similar environment
- Knowledge of residential leases and leaseholder responsibilities
- Experience dealing with service charge enquiries
- Understanding of major works and Section 20 consultation processes
- Experience handling leaseholder complaints and complex enquiries
- Experience managing housing or property-related casework
- Strong written and verbal communication skills
- Ability to explain complex financial or legal information clearly
- Strong customer service skills
- Good numerical ability and attention to detail
- Experience investigating account discrepancies or disputed charges
- Strong administrative and organisational skills
- Ability to manage competing priorities and deadlines
- Experience using housing, property, finance, or CRM systems
- Good understanding of confidentiality and data protection
- Ability to work independently and as part of a team
- Local authority or social housing experience would be advantageous
- Eligibility to work in the UK
- Ability to provide three years of references/work history
- Ability to complete a Criminal Convictions Declaration
- Ability to sign a Confidentiality Agreement
Why Apply
- Competitive Umbrella rate of £24.53 per hour
- Opportunity to work with the City of Westminster Council
- Five positions available
- Gain valuable leasehold and housing management experience
- Varied role covering service charges, major works, customer advice, and case management
- Opportunity to work within a major London local authority
- Full-time 36-hour working week
- 12-week temporary assignment
- Work closely with experienced housing, finance, and property professionals
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: City of Westminster Council
Job Title: Leasehold Advisor
Location: City Hall, 64 Victoria Street, London, Westminster, SW1E 6QP
Start Date: 2 November 2026
Contract Duration: 12 weeks, ending 24 January 2027
Hours: 36 hours per week
Pay Rate: Umbrella: £24.53 per hour
Employment Type: Temporary
Number of Positions: 5
Job Types: Full-time, Temporary contract
Contract length: 12 weeks
Pay: £24.53 per hour
Benefits:
- Company pension
Application question(s):
- Do you have experience working within leasehold services, housing management, or residential property services?
- Do you have experience dealing with service charges, leaseholder accounts, or disputed charges?
- Do you have knowledge or experience of major works and Section 20 consultations?
- Are you confident interpreting and explaining lease terms and leaseholder responsibilities?
- Do you have experience managing complex housing or leasehold enquiries and complaints?
- Have you previously worked within a local authority or social housing environment?
- Please confirm your current location and whether you can reliably travel to City Hall, 64 Victoria Street, London, SW1E 6QP as required.
Experience:
- Leasehold Services: 1 year (preferred)
- Housing / Property Management: 1 year (preferred)
- Service Charges / Major Works: 1 year (preferred)
- Local Authority / Social Housing: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR118342-10-26
