The posting
Contract to start ASAP until 31-12-26 with a possible extension.
Local Taxation Officer
Hours: Full-time (37 hours per week)
Contract: Temporary, ending 31 December 2026
Support the Effective Administration of Council Tax and Local Revenues
We're recruiting an experienced Local Taxation Officer to join Nuneaton and Bedworth Borough Council, supporting the accurate and efficient administration of Council Tax and related local taxation services.
This is an excellent opportunity for someone with experience in Council Tax, revenues, billing, collections, customer accounts, local government finance, or debt recovery.
You'll work closely with residents, colleagues, and other Council teams to ensure accounts are maintained accurately, bills are issued correctly, changes in circumstances are processed promptly, and customers receive clear and professional support.
About the Role
As a Local Taxation Officer, you'll manage a range of Council Tax and revenues administration duties, ensuring customer accounts are accurate and compliant with relevant legislation, policies, and procedures.
You'll process account changes, exemptions, discounts, payments, and recovery activity while responding to customer enquiries and helping resolve complex or disputed account issues.
What you'll be doing:
- Administering Council Tax accounts accurately and within required timescales
- Processing new accounts, amendments, closures, and changes of occupancy
- Applying discounts, exemptions, reliefs, and other account adjustments where appropriate
- Issuing and reviewing Council Tax bills and notices
- Maintaining accurate customer and property records
- Investigating account discrepancies and taking appropriate corrective action
- Responding to Council Tax enquiries by telephone, email, written correspondence, and other channels
- Providing clear advice to residents about liability, discounts, exemptions, payments, and account balances
- Processing payments, refunds, transfers, and account adjustments
- Supporting recovery and collection activity for outstanding Council Tax
- Monitoring arrears and taking appropriate action in accordance with Council procedures
- Setting up and maintaining payment arrangements
- Preparing correspondence relating to outstanding balances and recovery activity
- Liaising with internal departments and external organisations to resolve account issues
- Maintaining accurate records and audit trails of all account activity
- Handling sensitive personal and financial information in accordance with data protection requirements
- Supporting the identification and prevention of fraud or incorrect claims
- Ensuring work complies with relevant legislation and Council policies
- Working to agreed performance and quality standards
- Managing a high-volume workload while maintaining accuracy and attention to detail
- Supporting wider Revenues and Benefits functions where required
Requirements
We're looking for a highly organised, accurate, and customer-focused individual with experience in local taxation, revenues, or finance administration.
You'll ideally have:
- Previous experience working with Council Tax, Revenues, Benefits, or local taxation
- Experience maintaining customer or financial accounts
- Experience processing discounts, exemptions, liability changes, or account adjustments
- Understanding of Council Tax legislation and local authority revenues procedures
- Experience dealing with billing, payments, arrears, or recovery activity
- Strong numerical and analytical skills
- Excellent attention to detail
- Ability to investigate and resolve account discrepancies
- Strong written and verbal communication skills
- Experience responding to customer enquiries
- Ability to explain complex account information clearly
- Confidence handling difficult or sensitive conversations professionally
- Strong administrative and organisational skills
- Ability to manage a high-volume workload and meet deadlines
- Experience using Council Tax, revenues, finance, or CRM systems
- Good working knowledge of Microsoft Office
- Understanding of confidentiality and data protection requirements
- Ability to work independently and as part of a team
- Previous local authority experience would be advantageous
- Eligibility to work in the UK
- Ability to provide three years of references/work history
- Ability to complete a Criminal Convictions Declaration
- Ability to sign a Confidentiality Agreement
Why Apply
- Umbrella rate of £18.35 per hour
- Opportunity to work with Nuneaton and Bedworth Borough Council
- Gain valuable local authority revenues experience
- Varied role covering Council Tax, billing, customer accounts, and recovery
- Full-time 37-hour working week
- Opportunity to develop experience within a public-sector finance environment
- Work within an established Revenues team
- Temporary assignment running through to December 2026
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: Nuneaton and Bedworth Borough Council
Job Title: Local Taxation Officer
Location: Town Hall, Nuneaton, CV11 5AA
Start Date: 18 October 2026
End Date: 31 December 2026
Hours: 37 hours per week
Pay Rate: Umbrella: £18.35 per hour
Employment Type: Temporary
Number of Positions: 1
Job Types: Full-time, Temporary contract
Pay: £18.35 per hour
Benefits:
- Company pension
Application question(s):
- Do you have previous experience working in Council Tax, Revenues, Benefits, or local taxation?
- Do you have experience processing Council Tax liability changes, discounts, exemptions, or account adjustments?
- Are you familiar with Council Tax billing and recovery procedures?
- Do you have experience dealing with customer account enquiries and disputed balances?
- Have you used a Council Tax, revenues, finance, or CRM system?
- Please confirm your current location and whether you can reliably travel to Town Hall, Nuneaton, CV11 5AA as required.
Experience:
- Council Tax / Local Taxation: 1 year (preferred)
- Revenues / Billing: 1 year (preferred)
- Debt Recovery / Collections: 1 year (preferred)
- Local Authority: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
5307732-10-26
