The posting
Contract to start ASAP
Duration: 20 weeks with a possible extension.
Operations Manager
Hours: Full-time (36 hours per week)
Contract: 20 Week Temporary Contract, ending 14 March 2027
Lead High-Quality Facilities and Environmental Operations Across the Borough
We're recruiting an experienced Operations Manager – Facilities & Environment to join Reigate and Banstead Borough Council, leading operational services across facilities, environmental services, and associated frontline functions.
This is an excellent opportunity for a strong operational leader with experience in facilities management, environmental services, contract management, health and safety, service delivery, people management, and performance improvement.
You'll work closely with internal teams, contractors, suppliers, senior managers, and external stakeholders to ensure services are delivered safely, efficiently, and to a high standard.
About the Role
As Operations Manager – Facilities & Environment, you'll provide operational leadership across a range of facilities and environmental services, ensuring effective day-to-day delivery while driving performance, compliance, and continuous improvement.
You'll manage teams, contractors, budgets, service standards, and operational priorities, helping ensure Council facilities and environmental services remain safe, compliant, responsive, and customer-focused.
What you'll be doing:
- Leading the day-to-day delivery of facilities and environmental services
- Managing operational teams, ensuring clear objectives, accountability, and high performance
- Overseeing contractors and suppliers and monitoring performance against agreed standards
- Managing service delivery across multiple operational sites or workstreams
- Ensuring high standards of health and safety across facilities and operational activities
- Monitoring compliance with relevant legislation, policies, and procedures
- Developing and implementing operational plans and service improvements
- Managing budgets, expenditure, resources, and staffing requirements
- Monitoring KPIs and service performance and taking corrective action where required
- Identifying operational risks and ensuring appropriate controls are in place
- Managing escalated operational issues, complaints, and service failures
- Supporting procurement, contract management, and supplier reviews
- Working closely with property, environmental, health and safety, and corporate teams
- Overseeing planned and reactive facilities activity
- Supporting environmental service delivery, including operational coordination and performance management
- Ensuring premises, equipment, and services are maintained to appropriate standards
- Leading service reviews and continuous improvement initiatives
- Supporting business continuity and emergency response arrangements
- Preparing operational reports, performance updates, and management information
- Providing professional advice and guidance to senior managers and colleagues
- Building effective relationships with internal and external stakeholders
- Managing competing priorities within a busy operational environment
- Supporting workforce planning, training, and staff development
- Promoting a culture of accountability, customer service, safety, and continuous improvement
Requirements
We're looking for a confident, organised, and experienced operational manager with a strong background in facilities, environmental services, or a related operational environment.
You'll ideally have:
- Significant experience in facilities management, environmental services, or operational service delivery
- Experience managing frontline or operational teams
- Strong contractor and supplier management experience
- Experience monitoring and improving service performance
- Strong knowledge of health and safety requirements
- Experience managing budgets and operational resources
- Experience working across multiple services, sites, or contracts
- Ability to manage complex operational issues and competing priorities
- Experience developing and implementing service improvement plans
- Strong knowledge of risk management and compliance
- Experience preparing reports, performance updates, and management information
- Strong leadership and people-management skills
- Excellent communication and stakeholder-management skills
- Ability to work effectively with senior managers, contractors, and partner organisations
- Strong problem-solving and decision-making skills
- Experience managing complaints and escalated service issues
- Local authority or public-sector operational experience would be advantageous
- Relevant facilities, environmental management, health and safety, or management qualification would be advantageous
- Eligibility to work in the UK
- Ability to provide three years of references/work history
- Ability to complete a Criminal Convictions Declaration
- Ability to sign a Confidentiality Agreement
Why Apply
- Competitive Umbrella rate of £263.91 per day
- Opportunity to work with Reigate and Banstead Borough Council
- Senior operational management role
- 20-week temporary assignment
- Opportunity to lead facilities and environmental service delivery
- Work across operational performance, compliance, contracts, and service improvement
- Gain further local authority management experience
- Full-time 36-hour working week
- Opportunity to work with a wide range of internal and external stakeholders
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Additional Information
Client: Reigate and Banstead Borough Council
Job Title: Operations Manager – Facilities & Environment
Location: Horley Road, Earlswood, Redhill, Surrey, RH1 6PN
Start Date: 26 October 2026
Contract Duration: 20 weeks, ending 14 March 2027
Hours: 36 hours per week
Pay Rate: Umbrella: £263.91 per day
Employment Type: Temporary
Number of Positions: 1
Job Types: Full-time, Temporary contract
Contract length: 20 weeks
Pay: £263.91 per day
Benefits:
- Company pension
Application question(s):
- Do you have significant experience in facilities management, environmental services, or operational management?
- Do you have experience managing operational teams, contractors, and suppliers?
- Are you experienced in health and safety, risk management, and operational compliance?
- Have you been responsible for service performance, KPIs, budgets, and improvement plans?
- Do you have experience working across multiple sites, services, or operational workstreams?
- Have you previously worked within a local authority or public-sector environment?
- Please confirm your current location and whether you can reliably travel to Horley Road, Earlswood, Redhill, Surrey, RH1 6PN as required.
Experience:
- Facilities / Environmental Operations: 3 years (preferred)
- Operational Management: 3 years (preferred)
- Contractor / Supplier Management: 2 years (preferred)
- Local Authority / Public Sector: 1 year (preferred)
Licence/Certification:
- IOSH, NEBOSH, IWFM, or equivalent qualification (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR118203-10-26
