The posting
Contract to start ASAP
Duration: 12 weeks with a possible extension.
Full job descriptionPH & SU – Substance Use Recovery Worker
Turning Point
Hours: Full-time (37.5 hours per week)
Contract: Temporary – 12-week contract, ending 17 January 2027
Support Positive Change and Help People on Their Recovery Journey
We're recruiting a compassionate and proactive Substance Use Recovery Worker to support Turning Point's services in Trowbridge, Wiltshire. This role focuses on helping people affected by drug and alcohol use identify their goals, access appropriate support and work towards positive changes in their lives.
You'll work with individuals, colleagues and partner agencies to provide personalised recovery support, encourage engagement with services and help people overcome barriers to accessing treatment. Turning Point's Wiltshire service offers individual recovery planning and a range of community-based support options. turning-point.co.uk
About the Role
As Substance Use Recovery Worker, you'll act as a key worker for a caseload of individuals, supporting assessment, recovery planning and regular reviews. You'll build trusting professional relationships, maintain contact and work alongside clinical colleagues and partner organisations to coordinate support around each person's needs. careers.turning-point.co.uk
The role requires empathy, sound judgement and a non-judgemental approach, alongside the ability to manage competing priorities and maintain professional boundaries.
What you'll be doing:
- Managing a caseload of individuals accessing substance use support, maintaining regular contact and helping them engage with their recovery plans.
- Supporting assessments and risk management planning, identifying needs, strengths and priorities in partnership with each individual.
- Developing and reviewing personalised recovery plans, agreeing achievable goals and adapting support as circumstances change. careers.turning-point.co.uk
- Delivering structured one-to-one support and contributing to group sessions, within your training and competence, to help people develop coping strategies and recovery skills. turning-point.co.uk
- Providing harm-reduction information and signposting, following service guidance and helping individuals access appropriate specialist support. turning-point.co.uk
- Working alongside clinical colleagues to coordinate treatment support, referring medication-related questions and clinical decisions to appropriately qualified practitioners.
- Helping individuals connect with wider support, including community services and peer support networks that can contribute to their recovery. nhs.uk
- Recognising and escalating safeguarding or welfare concerns, following organisational procedures and seeking guidance when needed.
- Maintaining accurate and confidential case records, documenting contact, progress, concerns and agreed actions.
- Contributing to case discussions and service improvement, working collaboratively with colleagues and treating everyone with dignity and respect.
Requirements
We're looking for an empathetic, organised and resilient individual with relevant support experience and a commitment to helping people make changes at their own pace.
You'll ideally have:
- Experience in substance use recovery, mental health, housing support or another relevant health and social care setting.
- An understanding of drug and alcohol use and the challenges people may experience during recovery.Turning Point also recognises transferable skills from related support backgrounds. careers.turning-point.co.uk
- Experience managing a caseload, completing assessments or contributing to personalised support plans.
- Strong communication and listening skills, with the ability to build rapport and handle sensitive conversations.
- A non-judgemental, person-centred approach, respecting individual choices, backgrounds and circumstances.
- Awareness of safeguarding, confidentiality and professional boundaries.
- Ability to recognise concerns and seek appropriate support, working within your competence and organisational procedures.
- Good organisational and IT skills, including confidence maintaining accurate electronic records.
- Ability to work independently and collaboratively, managing priorities and following through on agreed actions.
- Eligibility to work in the UK and the ability to provide employment references and complete the required pre-employment checks.
Why Apply
- Opportunity to make a meaningful difference to people working towards recovery.
- Varied role combining direct support, recovery planning and partnership working.
- Chance to apply your skills in a community-based substance use service.
- Opportunity to develop your experience supporting people with a range of needs.
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
Benefits are subject to confirmation of agency and payroll arrangements and individual eligibility.
Additional Information
Client: Turning Point
Location: Rothermere House, Bythesea Road, Trowbridge, Wiltshire, BA14 8JQ
Working Arrangement: To be confirmed; no hybrid or remote-working arrangement has been specified.
Start Date: 26 October 2026
Contract Duration: 12 weeks, ending 17 January 2027
Hours: 37.5 hours per week
Positions Available: 1
Driving Required: Any driving, outreach or travel requirements are to be confirmed.
Pay Rate: £24.00 per hour — Umbrella
IR35: Status to be confirmed
DBS: Required checks and level to be confirmed by Turning Point.
Job Types: Full-time, Temporary
Pay: £24.00 per hour — Umbrella
Application question(s):
- Can you describe your experience supporting people affected by substance use or working in a related health and social care setting?
- What experience do you have of managing a caseload, assessing needs and developing recovery or support plans?
- Please confirm your current location, your ability to travel reliably to Trowbridge and your availability to start on 26 October 2026.
Experience:
- Substance use recovery or relevant health and social care support experience preferred.
- Experience delivering individual support and working with partner agencies would be advantageous.
Qualifications:
- Relevant training in substance use, health and social care or recovery support would be advantageous; any mandatory qualifications are to be confirmed.
Work authorisation:
- United Kingdom (required)
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR118940 / OR118935-10-26
