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Open nowFirst seen 5 days ago

Service Development and Policy Officer

Iworkrecruitment286 open roles

Where
London, United Kingdom
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Your applicationOpen nowService Development and Policy OfficerIworkrecruitment · London, United Kingdom

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Contract to start ASAP

Duration: 26 weeks with a possible extension.

Job Purpose

To advise and support the Service Development Manager in delivering service improvement by providing policy, guidance, learning and support to the Revenue and Benefits Service, other Lambeth departments and Lambeth stakeholders

Responsibilities

Policy Guidance

Development of policy, preparation of guidance notes in relation to the Department for Work and Pensions circulars and Statutory Instruments that address the legal and financial issues in the following areas:

Housing Benefit Administration

Housing Benefit Fraud

Housing Benefit Subsidy

Development of policy, preparation of guidance notes in relation to MHCLG Ministry for Housing, Communities and Local Government guidance and Statutory Instruments that address the legal and financial issues in the following areas:

Lambeth Council Tax Support Scheme – working age

Lambeth Council Tax Support Scheme – pensionable age

Lambeth Discretionary Council Tax Support Hardship Fund

Lead the council in keeping abreast and responding to developments and legislative amendments in all areas that affect RAB. Interpret policy, legislation and guidance and be responsible for written guidance to RAB on all aspects of council policy and procedure including general administration and ICT, ensuring all work carried out conforms to corporate standards.

Be responsible for ensuring all members of RAB are aware of policies and procedures affecting benefit subsidy and safeguarding Lambeth's subsidy claim with in excess of £100m per annum.

Liaise with the subsidy manager to identify areas where the administration is failing to maximise subsidy and address any such issue identified.

Take the lead in assessment and management of the operational impact of legislative changes, guidance, caselaw, council policy and procedures in consultation with operational managers and key stakeholders including: Internal Audit and Counter Fraud, Audit Commission, Department for Work and Pensions, Ministry for Housing, Communities and Local Government, housing providers.

Investigate, research and benchmark all new, altered and reviewed specified accommodation schemes, ensuring consistent application of legislation, caselaw and guidance leading to fair decision making.

Maintenance of all material and notification letters to endure legislative compliance.

Training and Delivery:

Conduct or undertake learning needs analysis using all available data sources. Undertake competency-based assessments of individual members of staff when required for the purposes of determining their level of competency in a particular function.

Design and maintain learning materials relating to policy and procedures including administration, ICT and RAB induction.

To deliver learning, support, guidance and coaching which ensures that staff maintain a proficient knowledge of legislation, policies, procedures and guidelines relevant to RAB.

To identify trends and changing needs in the provision of services and to develop both short, and long-term effective strategies for service delivery at service and individual level.

Implement effective learning strategies and deliver relevant learning to reflect diverse learning needs including on the job learning, classroom learning, e-learning, virtual learning and coaching to all RAB staff as required.

To be responsible for the induction programme for all new staff within the service.

Establish and maintain records of learning.

Evaluate all learning opportunities and feed this back into service and individual learning plans.

Keep abreast of the training market including all types of training aids and commission training from external trainers/consultants.

Evaluate and advise on various training packages offered by the market.

Assist in the procurement of learning or other services as required.

Liaise when required, with relevant software consultants in relation to implementation of change and provision of assistance for system release test and annual billing.

To identify best practice through bench-marking exercises and research.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR116401-09-26

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