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Open nowFirst seen 6 days ago

Mandarin | Customer Care Executive | Johor Bahru

J-Recruit Recruitment Agency369 open roles

Where
Johor Bahru, Johor, Malaysia
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Your applicationOpen nowMandarin | Customer Care Executive | Johor BahruJ-Recruit Recruitment Agency · Johor Bahru, Johor, Malaysia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on J-Recruit Recruitment Agency's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Job Title: Customer Care Senior Executive (Mandarin) [Johor]

Schedule: Mondays - Fridays - 9.00am -6.00pm

Basic Salary: RM3500 - RM5000

Job Responsibility:

  • Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)
  • Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
  • Using the in-house system to update all key collections, defects tracking, etc.
  • Preparing management report.
  • Attending meetings with Project Team, Contractors, etc.
  • Preparation of correspondence. Answering customers correspondences through email, social media, and by phone.
  • Ensuring the processing of orders.

Job Requirements:

  • Diploma / Bachelor's degree in relevant field, such as business administration.
  • At least 5 years, or above of customer service experience in Developer industry would be advantageous.
  • Customer-First with a can-do attitude.
  • Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding.
  • Focus on details.
  • Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude.
  • Strong in analytical and problem-solving skills, leadership skills. organizational skills, negotiating skills, decision making.
  • Able to work in a fast-paced environment and handle pressure well.
  • Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.
  • Build a positive team environment.
  • Motivate, and if necessary discipline the workforce.

Additional Requirements:

  • Work committed and dedicated.
  • Well time management.
  • Able to handle task independently.
  • Being well-versed in English, Bahasa Malaysia, Mandarin, and additional languages would be advantageous.
  • Experience in Sales Admin / Credit Control in similar field is preferred.

Apply now or contact the below to know more:

Email: [email protected]

WhatsApp/Telegram : 011-11968783

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