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Open nowFirst seen 6 days ago

WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

J-Recruit Recruitment Agency369 open roles

Where
Manila, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowWFH Gaming Customer Service /Team Lead | US Market | FAST HIRINGJ-Recruit Recruitment Agency · Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on J-Recruit Recruitment Agency's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Overseas Online Gaming Company is Hiring!

Work From Home | Full-Time | Competitive Salary + Allowances

We are an overseas company looking for

  • Customer Service Representatives - Salary Range: 22,000 40,000 PHP
  • Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.

Positions Available

1. Game Customer Service Representative

Responsibilities:

  • Respond promptly to player inquiries and provide accurate information.
  • Assist with gameplay, account, and payment issues.
  • Provide guidance on game rules, strategies, and promotions.
  • Track and document player issues using support tools.
  • Escalate complex cases to relevant teams.
  • Monitor player feedback to improve products.
  • Stay up to date with game updates and promotions.
  • Contribute to improving support processes.

Requirements:

  • Previous customer service experience (gaming industry preferred).
  • Excellent English (spoken & written).
  • Strong problem-solving and critical thinking skills.
  • Empathy and patience in dealing with players.
  • Familiar with support tools/software.
  • Able to work shifts (24/7 support, including nights, weekends, holidays).
  • Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP

2. Customer Service Team Lead

Responsibilities:

  • Act as top-tier support and escalation point for your team.
  • Mentor, coach, and develop team members.
  • Ensure high-quality, efficient customer service operations.
  • Handle escalations, manage reports, and monitor productivity.
  • Collaborate across teams to improve performance.
  • Conduct huddles, meetings, and reporting.

Requirements:

  • 2-3 years experience managing a team.
  • Strong leadership, communication, and problem-solving skills.
  • Experience with CRM systems and remote team management.
  • Ability to multitask and work under pressure.
  • Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP

Additional Compensation & Benefits

  • Ticket incentive
  • Night shift allowance
  • WFH mode (Work From Home)
  • Independent Consultant Agreement

Apply Now or send your resume to

Email : [email protected] WhatsApp / Telegram : +6018-9184054

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