The posting
Job Description
- Monitor and handle operational issues, abnormal cases, processing time appeals, and fine reduction or exemption requests. - Investigate operational problems, identify root causes, and coordinate corrective actions with relevant teams. - Prepare and maintain reports on quality issues, case progress, and resolution status. - Analyze recurring issues and support process improvements, SOP implementation, and initiatives to enhance operational efficiency and service quality.
Job Requirements - Bachelor's degree in Industrial Engineering, Logistics, Supply Chain Management, Business Administration, or a related field. - Minimum 1–2 years of experience in Quality Improvement, Quality Control, Operations, Process Improvement, or Logistics. - Mandarin speaker is mandatory, with good communication skills in a professional working environment. - Strong analytical, problem-solving, coordination, and follow-up skills. - Proficient in Microsoft Excel, detail-oriented, and able to manage multiple tasks under pressure.



