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Open nowPosted 248 days ago

OPERADORA DE CCO (VAGA AFIRMATIVA PARA MULHERES)

Jaé3 open roles

Where
Rio de Janeiro, RJ, BR
Work mode
On site
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Your applicationOpen nowOPERADORA DE CCO (VAGA AFIRMATIVA PARA MULHERES)Jaé · Rio de Janeiro, RJ, BR

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jaé's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 248 days ago

The posting

Sobre nós:

O Jaé é a plataforma de bilhetagem digital e mobilidade urbana do Rio de Janeiro. Nosso propósito é transformar a experiência de quem utiliza o transporte público, trazendo simplicidade, praticidade e inovação para o dia a dia das pessoas.

Com tecnologia própria e serviços de qualidade, oferecemos soluções seguras e acessíveis, que vão desde o pagamento digital de passagens até a gestão integrada de modais. Buscamos profissionais que queiram crescer junto com a gente e fazer parte dessa mudança na mobilidade da cidade.

SOBRE A VAGA:

A operadora de CCO irá atuar como ponto focal da operação de bilhetagem eletrônica no Centro de Controle Operacional, realizando o monitoramento em tempo real dos sistemas e equipamentos (ATMs, validadores, sensores e demais dispositivos integrados), assegurando disponibilidade operacional, cumprimento de SLAs e integridade das informações.

É responsável por registrar, classificar, acompanhar e direcionar demandas técnicas e operacionais com agilidade e precisão, mantendo comunicação contínua com equipes internas e externas e garantindo rastreabilidade completa das ocorrências.

Principais Responsabilidades

  • Monitorar sistemas e equipamentos operacionais (ATMs, validadores, sensores e dispositivos de campo);
  • Acompanhar disponibilidade do parque de máquinas e produtividade das equipes;
  • Identificar, registrar e tratar falhas, incidentes e eventos atípicos;
  • Abrir, acompanhar e encerrar chamados técnicos, garantindo correto escalonamento;
  • Executar testes de conectividade, login, atualização e parametrização de equipamentos;
  • Realizar suporte e manutenção remota (AnyDesk, TeamViewer, VNC ou similares);
  • Atualizar inventário, base de dados e registros operacionais;
  • Elaborar relatórios e apoiar análises por meio de painéis de monitoramento.

Requisitos

  • Ensino médio completo;
  • Disponibilidade para escala 5x2;
  • Conhecimento básico em informática;
  • Perfil organizado e orientado a processos.

Desejável

  • Ensino superior (cursando ou completo) em Administração, TI, Engenharia ou áreas correlatas;
  • Conhecimento em Linux e Windows;
  • Pacote Office básico/intermediário;
  • Experiência com ferramentas de acesso remoto;
  • Vivência em CCO, NOC ou monitoramento operacional.

Informações sobre a vaga:

  • Vale-Transporte; Vale-Refeição e Vale-Alimentação (sem desconto mensal); Assistência Médica e Odontológica; Seguro de Vida; Day off de aniversário; WellHub. Convênios e parcerias

Vem ser Jaé :)

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