BH Program Manager II - Intake and Engagement Team - FT (Mon-Fri, 8:00am - 4:30pm)

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BH Program Manager II - Intake and Engagement Team - FT (Mon-Fri, 8:00am - 4:30pm)

101 Truman Medical Center

Job Location

UH Behavioral Health

Kansas City, Missouri

Department

Community Mental Health Center

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

We are seeking a Program Manager to lead our Intake & Engagement Department, which serves as the front door to our outpatient behavioral health services. This role provides leadership, oversight, and support to staff responsible for intake, assessment, and engagement of clients entering services. The Program Manager will also provide direct clinical care as needed to support client access and service delivery.

Key Responsibilities:

• Client Services & Program Management: Oversee daily service delivery, ensuring everything runs smoothly, with the possibility of 24/7 service duties.
• Compliance: Ensure all operations follow corporate, funder, departmental, and program guidelines.
• Leadership & Collaboration: Lead your team and coordinate with external agencies to deliver top-notch services.
• Client-Centered Assessment: Ensure assessments are in line with clients' needs, preferences, and goals.
• Planning & Strategy: Guide the team in using participatory planning methods and help implement plans that achieve the best results.
• Team Growth: Identify opportunities to improve services and provide professional development for your team members.
• Behavioral Health Services: Ensure individuals with complex behavioral health needs get the support they need to thrive in the community.
• Performance Improvement: Regularly assess and enhance care and service delivery, ensuring alignment with UHBH’s strategic plan.
• Continual Learning: Keep up with the latest knowledge and trends through ongoing education and professional involvement.
• Team Leadership & Client Care: Lead by example, ensuring services meet clients' physical, emotional, educational, and safety needs.
• Certifications & Compliance: Make sure all team members maintain their required certifications, licenses, and the necessary documentation.
• Quality & Safety: Promote a culture of quality, safety, and cultural awareness within the department.
• Professionalism: Maintain a helpful and professional attitude toward patients, visitors, and colleagues.
• Regulatory Compliance: Stay current on relevant regulations and comply with the Corporate Compliance Plan, including required training and activities.

Required Qualifications:

• Education: Master’s or Doctorate in social work, psychology, counseling, or a related field (for hires after July 1, 2023).
• Licensure: Must be a Qualified Mental Health Provider (e.g., RN, Social Worker, Licensed Counselor).
• Experience: Two years of experience, including at least one year in behavioral health.
• Missouri Licensure: Must be licensed or eligible for licensure in Missouri.
• Communication Skills: Excellent verbal and written communication skills, with a focus on working well with diverse teams and clients.
• Specialized Licensure: Staff with a Master’s in social work must hold MO LMSW or higher.
• Driving Requirements: If driving is part of the job, you must meet the Fleet Driving Safety and Compliance Policy.
• Ongoing Training: Complete required training during orientation and as part of continued employment.