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Open nowFirst seen 8 hours ago

Business Development Representative

jaguarlandroverbellevue7 open roles

Where
Bellevue, WA
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Your applicationOpen nowBusiness Development Representativejaguarlandroverbellevue · Bellevue, WA

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 8 hours ago

The posting

Fields Jaguar Land Rover of Bellevue is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.

Responsibilities

  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms
  • Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores
  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms

Inbound Calls

  • Schedule service appointments
  • Assist with alternate transportation needs
  • Answer basic service and pricing questions
  • Provide parts and labor pricing information
  • Coordinate recall appointments
  • Direct customers to the correct department

Outbound Calls

  • Perform friendly "missed appointment" service follow-up calls
  • Schedule recalls and tele-service
  • Contact customers regarding special parts orders

Qualifications

  • Excellent communication and active listening skills
  • A genuine passion for helping customers
  • Comfort with computers and the ability to learn new systems quickly
  • A positive attitude and a team-first mindset

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, and Sundays off.

PAY: $22.00 - $28.00

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.

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