The posting
2.1 Strategic Leadership and Business Development
Develop and execute the Group's short-term and long-term business strategies in
alignment with the Company's objectives.
Identify business opportunities, market trends, new concepts, expansion plans and
strategic partnerships.
Lead business transformation, organisational development and continuous
improvement initiatives.
Evaluate new business ventures, acquisitions, investments and expansion
opportunities.
Drive revenue growth, market share and the Group's competitive positioning.
2.2 Business and Financial Management
Take overall responsibility for the Group's financial and commercial performance.
Oversee annual budgets, financial forecasts, revenue targets and operating
expenditures.
Monitor profitability, EBITDA, net profit, food costs, labour costs and other operating
expenses.
Review financial reports and implement corrective measures to address
underperformance.
Ensure effective cost control, cash flow management and utilisation of Company
resources.
Evaluate the financial viability and returns of new outlets, projects and major
investments.
2.3 Group Operations Management
Oversee the overall operations of all restaurants, central kitchen facilities and business
units.
Ensure consistent standards in food quality, service delivery, hygiene, cleanliness and
operational efficiency.
Monitor outlet and departmental performance through regular reviews, inspections and
operational audits.
Drive productivity, cost efficiency, inventory control and wastage reduction.
Resolve major operational issues and ensure effective business continuity.
Ensure proper coordination between operations, central kitchen and supporting
departments.
2.4 Human Resources, Leadership and Management Accountability
Provide overall leadership and direction to Department Heads, General Managers,
Operations Managers and senior management personnel.
Oversee manpower planning, organisational structure, recruitment and workforce
development.
Ensure managers are accountable for the performance, conduct and management of
their respective departments and employees.
Review management and employee performance and ensure appropriate performance
improvement measures are implemented.
Oversee succession planning, leadership development, employee engagement and
talent retention.
Exercise management and disciplinary authority within the Company's policies,
applicable employment laws and delegated authority.
Promote a culture of accountability, professionalism, teamwork and performance
excellence.
2.5 Management and Decision-Making Authority
Exercise overall executive authority in managing and directing the Group's business
operations.
Establish operational priorities, departmental objectives and management
expectations.
Direct and supervise management personnel and ensure effective execution of
Company policies and instructions.
Make operational, manpower and resource allocation decisions within approved
authority limits.
Review management performance and implement appropriate corrective or disciplinary
measures within delegated authority.
Resolve interdepartmental issues and ensure accountability across all business units.
Escalate major investments, significant financial commitments and reserved matters to
the CEO, Chairman or Board for approval.
2.6 Sales, Marketing and Customer Experience
Develop strategies to increase sales, customer traffic, market share and overall
business revenue.
Oversee marketing campaigns, promotions, brand positioning and customer acquisition
initiatives.
Establish customer service standards and monitor customer satisfaction and feedback.
Drive improvements in food quality, service standards and overall guest experience.
Protect and strengthen the Group's brand image and reputation.
2.7 Procurement, Supply Chain and Central Kitchen
Oversee procurement strategies, supplier management and major purchasing
agreements.
Ensure competitive pricing, product quality, supply continuity and cost optimisation.
Monitor inventory management, purchasing controls and wastage reduction.
Oversee central kitchen production, food quality, hygiene and distribution efficiency.
Ensure effective coordination between suppliers, central kitchen and restaurant outlets.
2.8 Compliance, Risk Management and Corporate Governance
Ensure compliance with applicable Singapore employment laws, food safety
regulations, workplace safety requirements and licensing obligations.
Oversee internal controls, corporate governance, operational audits and regulatory
compliance.
Manage significant business risks, operational incidents and corrective action plans.
Ensure proper maintenance of licences, permits, insurance coverage and statutory
requirements.
Oversee business continuity, emergency response and risk mitigation arrangements.
2.9 Corporate Administration and Stakeholder Management
Oversee corporate support functions including HR, Finance, Administration, IT,
Facilities, Legal, Insurance and other assigned departments.
Review major contracts, leases, commercial agreements and Company asset
management.
Maintain effective relationships with shareholders, landlords, suppliers, government
agencies, financial institutions, auditors and strategic partners.
Represent the Group in major commercial negotiations and corporate engagements.
Ensure effective communication and reporting to the CEO, Chairman and Board of
Directors.
2.10 Performance Management and Reporting
Establish Group-wide business objectives, KPIs and performance standards.
Conduct regular business and performance reviews with Department Heads and senior
management.
Monitor financial, operational and departmental performance and implement
improvement plans.
Ensure management personnel are accountable for achieving their respective targets.
Report business performance, significant operational matters and strategic initiatives to
senior management and the Board.
3. DECISION-MAKING AUTHORITY
The COO shall have the executive authority necessary to manage and oversee the Group's
business operations, subject to the Company's policies, approved budgets and Delegation of
Authority (DOA).
The authority includes:
Directing and supervising all departments, business units and management personnel.
Making operational and management decisions necessary for the effective running of
the Group.
Approving operational arrangements, manpower deployment and resource allocation
within delegated limits.
Reviewing employee and management performance and exercising disciplinary
authority within approved policies and procedures.
Approving operational expenditure and commercial arrangements within approved
budgets and authority limits.
Recommending major recruitment decisions, salary adjustments, investments, capital
expenditure and business expansion projects for higher approval where required.
Matters exceeding the COO's delegated authority or reserved for the CEO, Chairman, Board
or shareholders shall be subject to the relevant approval requirements.
4. KEY PERFORMANCE INDICATORS (KPIs)
The COO's performance shall be evaluated based on the following key areas:
Financial Performance
Achievement of Group revenue, EBITDA and net profit targets.
Food cost, labour cost and operating expense control.
Outlet profitability, budget management and cash flow performance.
Operational Excellence
Outlet and central kitchen operational performance.
Food quality, service standards and customer satisfaction.
Operational efficiency, productivity and wastage reduction.
People and Management
Employee retention and manpower productivity.
Management effectiveness and accountability.
Leadership development and succession planning.
Compliance and Risk Management
Regulatory, food safety and workplace safety compliance.
Internal and external audit performance.
Timely resolution of operational risks and audit findings.
Business Growth and Development
Successful implementation of expansion plans and new outlets.
Development of new business opportunities and revenue streams.
Achievement of strategic business initiatives.
The Company may establish specific KPI targets and weightages annually and review them
according to business requirements.
5. GENERAL RESPONSIBILITIES
Perform other duties and responsibilities as reasonably assigned by the CEO,
Chairman or Board of Directors.
Act in the best interests of the Company and the Group at all times.
Maintain the highest standards of integrity, professionalism, confidentiality and
corporate responsibility.
Protect the Company's assets, business interests and reputation.
Comply with all applicable laws, regulations, Company policies and management
directives.
