Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 68 days ago

Customer Service Manager

JAS Worldwide125 open roles

Where
China, Shanghai
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ManagerJAS Worldwide · China, Shanghai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JAS Worldwide's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. JAS Worldwide postings stay open a median of 41 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 68 days ago

JAS Worldwide median: 41 days open

The posting

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

This position is responsible for ensuring business retention and development and includes tactical and strategic responsibilities. Is responsible to improve the day-to-day execution of the service delivered to accounts.

ESSENTIAL FUNCTIONS:

  • Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origin/destinations.
  • Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
  • Penetrate organizational structure and develop relationship beyond main points of contact.
  • Maintain rates and assess yields on a monthly basis.
  • Monitor account for timely payments and assist with collections on past due invoices.
  • Set up internal reports to monitor our performance in meeting critical milestones.
  • Immediately communicate any issues or exceptions to Operations.
  • Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution.
  • Manage and lead business reviews; establish a quarterly review cycle, at a minimum.
  • Engage Sales and Operations to participate in client meetings, presentations, and business reviews.
  • When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction.
  • Update status of progress on business opportunities.
  • Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.
  • Ensure all company policies and regulatory requirements are adhered to.
  • Understand accounts’ business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints.
  • Continuously pursue and implement more efficiency and cost reduction measures.
  • Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.
  • Create a business development plan with short- and long term business objectives initiatives and quantified value-added contributions.
  • Other duties as requested

SUPERVISORY RESPONSIBILITIES:

  • The incumbent will have directly and/or indirectly employees

QUALIFICATIONS:

  • Excellent organizational skills; written and verbal communication skills.
  • Strong customer service, problem-solving and interpersonal skills.
  • Be result oriented with the ability to troubleshoot
  • Good analytical and program management skills;
  • Must be flexible and respond easily to changing demands.
  • Good Interpersonal relationship, able to interact positively and effectively with co-workers, subordinates and supervisors

EDUCATION AND EXPERIENCE:

  • Minimum two years’ experience in the industry, or a related service industry.
  • Minimum one-year operational experience in the service(s) the account utilizes.
  • Command of Word, PowerPoint and Excel.

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to__ %) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against JAS Worldwide's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on JAS Worldwide's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    JAS Worldwide's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.