The posting
Purpose: Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize the medical, social and community services they need to get and stay healthy. Care Coordinators learn all they can about the child and family’s unique needs. They work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments, adhere to medications, obtain educational and health advocacy, and access benefits. Position Overview: The Social Work Supervisor will not only oversee the coordination of services for children with chronic medical and/or behavioral health conditions, but also provide hands-on support to the families we serve. The role involves converting cases from Outreach to Enrollment and managing a small caseload of children with high-risk behaviors. The Social Work Supervisor role is pivotal in connecting children and families to the services needed to stay as healthy as possible and avoid unnecessary trips to the emergency room. In collaboration with the care coordination team, the Social Work Supervisor will assist with completing risks and needs assessments, developing person-centered care plans, scheduling, and tracking appointments, educating members, and coordinating other aspects of members’ health and community services. The role will require some evening availability and on-call coverage. As this is an evolving program, additional responsibilities will be added. KEY ESSENTIAL FUNCTIONS:
Provides regularly scheduled weekly supervision to care management staff members of the NYC team, and Staten Island as needed. Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards. Monitors service provision, referrals, and census data to maintain program effectiveness. Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion. Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols. Manages caseload of high-risk cases to ensure that appropriate continuity of care is provided. Ensures follow-up on quality assurance activities including corrective action, client satisfaction surveys, and audits. Monitors and addresses high-risk incidents promptly in accordance with organizational policies. Conducts community outreach, fostering strong linkage relationships with service providers. Participates in network/coalition meetings. Covers for the Director in his/her absence.
CORE COMPETENCIES for the position include:
Expertise in Mental Health: Knowledge of severe mental illness and serious emotional disturbance. Critical Thinking & Problem-Solving: Ability to assess complex situations and implement effective interventions. Trauma-Informed Care: Delivers services with sensitivity to trauma and cultural considerations, incorporating an anti-oppressive lens. Proactive Engagement: Continuously monitors client needs and actively facilitates engagement. Relationship Building: Strengthens connections with individuals, families, and communities through meaningful interactions. Empowerment & Strength-Based Approach: Identifies and leverages individual, family, and community strengths to promote resilience. Intervention Development & Adaptation: Designs, evaluates, and modifies interventions to achieve measurable outcomes. Documentation & Compliance: Accurately records assessments, plans, and interventions to maintain service quality.
EDUCATIONAL / TRAINING REQUIRED (List all that is required to achieve this position): • Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field. EXPERIENCE REQUIRED / LANGUAGE PREFERENCE (List what the desire to reach goals):
A valid driver’s license and access to a vehicle (preferred); A valid NYS ID for all boroughs. A minimum of three years of related experience with the target population is required to work with Children. Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill. Excellent written communication, verbal communication and customer service skills Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory
COMPUTER SKILLS REQUIRED (List the computer skills needed):
Intermediate computer proficiency and knowledge of Microsoft Office, and ability to learn electronic health records and other software as required.
VISUAL AND MANUAL DEXIERITY:
Ability to read/input data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens Able to input data into various agency and city/state electronic health records Limited applications of manual dexterity and hand-eye coordination. Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required
WORK ENVIRONMENT / PHYSICAL EFFORT
The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be. To perform the essential functions of this job, the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds. To perform the essential functions of this job, the candidate is routinely required to sit (30% of the time), stand (35% of the time), and travel to and from appointments using varied public and private transportation options (35% of the time).
Risks/hazards associated with the position are those which may be encountered traveling around New York City. Frequent travel throughout NYC.
If you join us, you’ll have these great benefits:
Generous time off in addition to paid agency holidays and 15 sick days Affordable and high-quality medical/dental/vision plans Tuition assistance and educational loan forgiveness Free continuing education opportunities 403(b) retirement benefits and a pension Flexible spending accounts for health and transportation 24/7 Accessible Employee Assistance Program Life and disability insurance Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
Who we are: The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. More on Equal Opportunity:
