Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Customer Care Service Support Coord 2

JCI1,180 open roles

Where
Fargo-North Dakota-United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Service Support Coord 2JCI · Fargo-North Dakota-United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on JCI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. JCI postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted today

JCI median: 6 days open

The posting

What You Will Do

The Customer Care Service Support Coordinator (CSC) supports HVAC service operations by coordinating administrative, purchasing, inventory, and business process activities that help ensure efficient service delivery and customer satisfaction. This role reports directly to the HVAC Branch Service Manager and works closely with Truck Based Service Managers, technicians, customers, and vendors. This position is primarily on-site and requires regular attendance at the assigned branch office to effectively support daily service operations and team collaboration.

Key Responsibilities

· Support service operations through administrative and operational coordination.

· Maintain customer accounts, service records, and system data accuracy.

· Create and manage purchase orders and support parts procurement activities.

· Coordinate inventory tracking, reconciliation, and material-related processes.

· Monitor work orders and assist in progressing jobs through completion and billing.

· Track and resolve operational exceptions, documentation issues, and process gaps.

· Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.

· Coordinate and maintain technician on-call schedules and related updates.

· Support vendor onboarding and subcontract administration activities.

· Provide service-related administrative support to technicians and service leadership.

· Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.

· Participate in continuous improvement efforts and perform other duties as assigned.

Required Qualifications

· High school diploma or equivalent required.

· 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or a related field.

· Strong organizational, communication, and problem-solving skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong attention to detail and data accuracy.

· Proficiency with Microsoft Office and business operating systems.

Preferred Qualifications

· Associate degree or equivalent experience.

· Experience in HVAC, field service, construction, or related industries.

· Knowledge of purchasing, inventory control, billing, or service operations processes.

Success in This Role

A successful CSC is organized, detail-oriented, customer-focused, and able to keep operational processes moving efficiently while supporting technicians, service managers, and customers. The individual takes ownership of administrative and operational processes, communicates effectively across teams, and contributes to a high-performing service organization.

HIRING HOURLY RANGE: $21.92 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against JCI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on JCI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    JCI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.