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Open nowPosted yesterday

Sr Service Engineer

JCI2,929 open roles

Where
Vizag-Andhra Pradesh-India
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Your applicationOpen nowSr Service EngineerJCI · Vizag-Andhra Pradesh-India

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. JCI postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted yesterday

JCI median: 19 days open

The posting

Role Summary

We are seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.

Key Responsibilities

Service & Maintenance

  • Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.
  • Diagnose and resolve system faults, communication failures, and integration issues.
  • Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.
  • Ensure compliance with service level agreements (SLAs) and customer commitments.

Technical Support & Troubleshooting

  • Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems
  • Support system upgrades, retrofits, software updates, and migrations.
  • Conduct root cause analysis (RCA) and implement corrective actions.

Commissioning & Integration

  • Commission field devices, controllers, and networked systems.
  • Configure software, graphics, reports, alarms, and schedules.
  • Support integration between BMS, Fire Alarm, CCTV, and Access Control systems.
  • Validate system performance and customer acceptance testing.

Customer Management

  • Interface directly with customers to provide technical support and service solutions.
  • Prepare service reports, maintenance records, and site documentation.
  • Identify modernization, upgrade, and service business opportunities.
  • Ensure high customer satisfaction through timely issue resolution.

Safety & Compliance

  • Adhere to EHS and site safety requirements.
  • Follow quality processes and documentation standards.
  • Participate in emergency service support during critical outages and breakdowns.

Required Skills

  • Strong hands-on experience in Controls, Fire & Security systems.
  • Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols
  • Ability to read electrical schematics, control drawings, and system architecture diagrams.
  • Experience in system troubleshooting and fault diagnostics.

Qualifications

  • Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline.
  • 5–8 years of relevant experience in Controls, Fire & Security service operations.
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