Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 hours agoWe saw it 80 min after it went up

Live Operations Agent

Jeeny

Where
Amman, Amman Governorate, Jordan
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLive Operations AgentJeeny · Amman, Amman Governorate, Jordan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jeeny's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 18 hours ago

The posting

About Jeeny:

Jeeny is a mobile application that eases daily commuting and transportation. Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions. At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.

About the Role

The Live Operations Agent role will support the successful launch and scaling of Jeeny Express On-Demand Delivery, ensuring smooth daily operations, reliable service quality, and effective merchant and driver support.

Key Responsibilities:

1. Live Order Monitoring

  • Monitor orders in real time through the Live Operations dashboard.
  • Identify and follow up on unassigned, rejected, delayed, and cancelled orders.
  • Monitor driver arrival times, pickup delays, and delivery progress.
  • Take proactive action to minimize delays and ensure delivery SLA compliance.
  • Coordinate with the Operations team when driver availability or coverage issues occur.

2. Merchant Support

  • Act as the first point of contact for merchants through WhatsApp groups and other communication channels.
  • Respond to merchant inquiries regarding order status, driver location, delays, and cancellations.
  • Investigate operational issues and provide clear, timely updates.
  • Coordinate with merchants on order cancellations, failed deliveries, and returns.
  • Handle merchant complaints and escalate unresolved cases to the relevant teams.
  • Maintain professional communication and ensure a positive merchant experience.

3. Driver Support

  • Support drivers throughout the delivery journey, from order acceptance to completion when required.
  • Assist drivers with pickup and drop-off issues, incorrect locations, and customer unavailability.
  • Coordinate with merchants when orders are not ready, stores are closed, or pickup issues occur.
  • Guide drivers on operational procedures, including proof of pickup, proof of delivery, and return processes.
  • Handle driver-reported issues and escalate technical or operational problems when necessary.

4. Issue Resolution & Escalation

  • Investigate and resolve common delivery issues following established SOPs.
  • Handle failed pickup and delivery cases, including cancellations and returned orders.
  • Coordinate with the Operations team to resolve driver-related issues.
  • Escalate merchant complaints, missing or damaged orders, and serious incidents to the relevant departments.
  • Follow up on escalated cases until a clear resolution is provided.
  • Ensure all parties are updated on the case status and next steps.

5. Tracking & Reporting

  • Maintain accurate records of operational incidents, merchant complaints, and returned orders.
  • Update tracking sheets with order details, issue descriptions, actions taken, and final resolutions.
  • Identify recurring operational issues and report them to the Operations team.
  • Support daily performance reporting, including order delays, failed deliveries, and operational escalations.
  • Ensure proper documentation and handover of pending cases between shifts.

6. Operational Compliance & Service Quality

  • Follow Jeeny Express SOPs and escalation procedures.
  • Ensure delivery issues are handled within agreed timelines.
  • Maintain clear communication and professional behaviour with merchants and drivers.
  • Proactively identify operational risks that could affect delivery performance.
  • Support continuous improvement by sharing feedback and recurring issues with management.

Requirements

  • Education & Experience - Diploma or Bachelor's degree.
  • 0-2 years of experience in operations, logistics, last-mile delivery, or customer support. Skills & Competencies
  • Strong communication skills in Arabic and English, both written and verbal.
  • Ability to handle multiple orders, driver inquiries, and merchant escalations simultaneously.
  • Strong problem-solving skills and ability to make quick decisions under pressure.
  • Good knowledge of Microsoft Excel, Google Sheets, and basic reporting.
  • Familiarity with WhatsApp Business, support ticketing systems (e.g., Zendesk), and operational dashboards is preferred.
  • Ability to work in shifts, including weekends and peak operational hours.
  • Key Requirements
  • Customer-focused mindset with a sense of urgency.
  • Ability to follow SOPs and escalation procedures.
  • Team player who can coordinate effectively with Operations, Account Management, merchants, and drivers
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jeeny's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jeeny's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jeeny's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.