The posting
About Jellyfish
Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.
We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.
As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world’s No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.
Client Management Capability Overview:
At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.
Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.
Role Overview:
As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support the client operations team while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.
Responsibilities:
- Paid Media Expertise: Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes.
- Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients
- A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc.
- Budget management: oversee billing sheets, media budgets, and accruals.
- Drive cross-team collaboration to deliver integrated, client-centric solutions
- Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
- Lead QBRs with the cross functional teams and support the execution of client growth plans
- Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
- Optimise team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
- Drive client growth by achieving set targets and identifying expansion opportunities
- Stay ahead of industry trends and contribute to marketing and innovation efforts
- Mentor and support client operations to foster a high-performing team
- Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
- Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies
- Provide strategic guidance and develop high-quality briefs aligned with client objectives
- Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
- Identify and implement operational improvements
- Delegate effectively to build confidence and capabilities
- Foster a culture of excellence, collaboration, and continuous improvement
- Support onboarding and development of new hires with structured training plans
Skills and Competencies:
- Good Commercial knowledge: Ability to build teams and scopes fit for client purpose, and know how to optimise to improve profitability and outputs
- New Business Experience: Experience in participating in new business. Have a POV on pitch narrative, support / partner with Growth team on end-end process
- Effective Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients
- Technical Expertise, plus breadth of knowledge: Client Management Directors should be technically excellent in paid media with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
- Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
- Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results
- Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
- Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects.
- Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
- Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth
- CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
- Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development
Behaviours:
Client-Centric Mindset
Anticipates client needs and proactively provides solutions or recommendations
Ownership and Accountability Owns mistakes, identifies lessons learned, and implements improvements to avoid repeating errors
Problem-Solving Identifies potential obstacles early; develops actionable solutions to mitigate risks
Commitment to Growth and Learning Proactively seeks feedback from colleagues, and clients to identify areas for improvement
Additional Information
Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs
🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
All your information will be kept confidential according to EEO guidelines.
Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].
