The posting
Now Hiring: Quick Lane Service Advisor
Jenkins & Wynne Ford | Clarksville, TN | Full-Time
Join Our Quick Lane Service Team at Jenkins & Wynne Ford!
Jenkins & Wynne Ford is seeking a friendly, motivated, and customer-focused Quick Lane Service Advisor to join our team in Clarksville, Tennessee!
Our Quick Lane department specializes in routine vehicle maintenance, including oil changes, tire services, brake repairs, and other essential maintenance needs. We're looking for someone who thrives in a fast-paced environment, enjoys helping customers, and understands the importance of providing efficient, friendly, and professional service.
As a Quick Lane Service Advisor, you'll be the primary point of contact for customers visiting our Quick Lane department. You'll help customers understand their vehicle's maintenance needs, coordinate services with our technicians, and ensure every customer receives a positive and convenient service experience.
At Jenkins & Wynne, we believe our employees are the foundation of our success. We're committed to providing a supportive workplace, competitive benefits, and an environment where hard work is recognized and appreciated.
Benefits & Perks
We offer a comprehensive benefits package and a robust employee appreciation program designed to recognize and reward our team.
Compensation, Time Off & Financial Benefits
- Competitive compensation
- Paid holidays
- Competitive earned vacation time
- 401(k) retirement plan with company match
- Health, dental, and vision insurance
- Health Savings Account (HSA) options
Workplace Benefits
- Established service department with a strong customer base
- Employee discounts on vehicle purchases, parts, and service
- Opportunities for continued professional growth and development
- Supportive, team-oriented workplace
- Training and ongoing support to help you succeed
Employee Appreciation & Extras
- Complimentary tickets to events at F&M Bank Arena, other social events
- Workplace events, including food truck visits
- Employee appreciation celebrations and special events
- A robust employee appreciation program that recognizes the hard work and dedication of our team
Job Responsibilities
- Greet Quick Lane customers professionally and provide a friendly, welcoming service experience.
- Assist customers with routine maintenance needs, including oil changes, tire rotations, tire replacements, brake services, battery replacements, and other general maintenance.
- Listen to customer concerns and accurately document requested maintenance services.
- Prepare repair orders and clearly communicate service recommendations, pricing, and estimated completion times.
- Review vehicle inspection results and explain recommended maintenance services in a clear, professional manner.
- Obtain customer authorization before performing additional maintenance or repairs.
- Coordinate with Quick Lane technicians to maintain an efficient workflow and minimize customer wait times.
- Provide timely updates to customers regarding service progress and vehicle readiness.
- Educate customers on manufacturer-recommended maintenance schedules and preventative care.
- Build lasting customer relationships through friendly, honest, and dependable service.
- Maintain accurate customer records and follow dealership procedures.
- Meet departmental goals for customer satisfaction, productivity, and service performance.
- Work collaboratively with the Ford service department to direct customers requiring more extensive diagnostic or mechanical repairs to the appropriate service team.
Qualifications
- Previous automotive service advisor, customer service, or retail experience preferred.
- Knowledge of routine automotive maintenance, including oil changes, tires, brakes, and batteries, is a plus.
- Ford dealership or Quick Lane experience preferred, but not required.
- Excellent communication and customer service skills.
- Ability to explain basic vehicle maintenance needs and service recommendations clearly.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Comfortable discussing maintenance recommendations, pricing, and service estimates with customers.
- Basic computer skills and willingness to learn dealership service software.
- Strong attention to detail and problem-solving abilities.
- Valid driver's license and acceptable driving record.
- Dependable, professional, and committed to working as part of a team.
Why Jenkins & Wynne?
Jenkins & Wynne has a long-standing reputation in the Clarksville community, and we believe that taking care of our employees is just as important as taking care of our customers.
We're more than just a dealership. We're a team that celebrates accomplishments, recognizes hard work, and invests in creating a workplace where people want to stay and grow.
Our Quick Lane Service Advisors play an important role in helping customers maintain their vehicles safely and efficiently. From routine oil changes to tire and brake services, you'll help customers stay on the road while building relationships that encourage repeat business and long-term loyalty.
With an established customer base, a busy maintenance department, and a team dedicated to delivering exceptional service, Jenkins & Wynne offers an opportunity to build a rewarding career in automotive service.
If you're a customer-focused professional who enjoys a fast-paced environment and wants to grow your career with an established dealership, we'd love to hear from you!
Apply today and become part of the Jenkins & Wynne Ford Quick Lane team!
Jenkins & Wynne is an Equal Opportunity Employer.
