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Open nowFirst seen 3 hours ago

Genesis Customer Experience Specialist – Sales

jenkinsgenesisofjacksonville13 open roles

Where
Jacksonville, FL
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Your applicationOpen nowGenesis Customer Experience Specialist – Salesjenkinsgenesisofjacksonville · Jacksonville, FL

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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 3 hours ago

The posting

Job Summary:

The Genesis Customer Experience Specialist – Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.

Key Responsibilities:

  • Sales & Guest Experience Greet all guests promptly, professionally, and with enthusiasm. Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations. Act as a trusted advisor to clients—listening to their needs, offering recommendations, and guiding them through the purchase or lease process.
  • Digital & Concierge Experience Respond to online inquiries, texts, chats, and phone leads with speed and professionalism. Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed. Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.
  • Client Relationship Management Build long-term relationships through consistent communication, follow-ups, and check-ins. Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines. Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.
  • Product Expertise Stay current on Genesis product offerings, competitive models, and technology features. Participate in ongoing brand and sales training to maintain a high level of product and process knowledge. Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.
  • Team Collaboration Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience. Provide feedback to management on customer insights and process improvements.

Qualifications:

Required:

  • Previous experience in luxury retail, automotive sales, or customer experience roles.
  • Strong communication and interpersonal skills, both verbal and written.
  • Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.

Preferred:

  • Automotive sales or concierge experience, preferably in a luxury or premium brand setting.
  • Knowledge of the Genesis brand, or willingness to become a product expert quickly.
  • Bilingual a plus (based on market demographics).

Key Traits:

  • Passion for delivering high-end customer experiences.
  • Polished, professional demeanor and appearance.
  • High emotional intelligence and attention to detail.
  • Driven, self-motivated, and results-oriented without being pushy.

Compensation & Benefits:

  • Base salary plus commission/bonus structure
  • Health, dental, and vision insurance
  • Paid time off and employee discounts
  • Ongoing training and brand certification opportunities
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