The posting
Job Summary:
The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) /customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealership’s Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers.
Benefits:
- Medical- 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Duties and Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
Work a daily business plan and communicate with:
- Incoming Traffic/Calls
- Phone-up Follow-up
- Sold Follow-up
- Orphan Follow-up
- Service Follow-up
- Letters (thank you, holiday, birthday)
- Update business plans and client cards
- Use eLead CRM to manage and measure lead activity
- Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales
- Manage and measure all lead activity and results including:
- Initial email response
- Personalized emails
- Initial Phone Call to set appointments
- Confirm appointments to drive your show rate
- Greet in-coming sales opportunities
- Do a comprehensive needs assessment, before selection
- Initiate the EMI
- Select the right vehicle with the help of the Floor Manager
- Present the vehicle, based on the clients’ needs and wants
- Demonstrate vehicles at dealership
- Present arithmetic to customers and facilitate paperwork
- Deliver vehicle
- Sign customer up for first service appointment at delivery
- Unsold follow up of prospects who do not buy
- Follow up for people who did not show for appointment
- Sold follow up for customers who buy
- Referrals and household prospecting
- Ongoing customer contact to promote loyalty and retention
- Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting.
- Renewal contacts to re-sell your customer base
- Adhere to all company policies, procedures and safety standards
- Perform other duties as assigned
Qualifications:
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- A professional appearance and customer oriented attitude.
- Excellent interpersonal and telephone skills; well organized and self- motivated.
- Know and understand the federal, state and local laws, which govern retail
* Duties may be added or subtracted at any time, at the discretion of Management.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position
- Standing: Stand for long periods of time
- Walking: Be able to move around the facility and grounds
- Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
- Reaching: Extending hand(s) and arm(s) in any direction
- Crouching: Bending body downward and forward by bending legs and spine
- Far Vision: Clarity of vision at 20 feet or more
- Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment
Demonstration Drives: Salespersons will accompany customers on demonstration drives. Under no circumstances will customer be allowed to drive a new or used automobile without being accompanied by a salesperson. The customer's driver license must always be photocopied before beginning a demonstration drive.
Dress Code: All sales people will keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. You do not need the nicest or most expensive clothing. Your clothing must be clean, pressed and shoes shined. There will be no eating at your desk area. Take pride in your appearance and surroundings.
Behavior: The only thing in life we have control of is our attitude. A positive mental attitude is just as contagious as a negative attitude. The door to happiness opens from the inside out not the outside in.
Choose your attitude every day!
We will abide by one of our most important principles and honor the absent. We will not speak negatively about co- workers or anyone else in the organization. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
