The posting
Now Hiring: Ford Service Advisor
Jenkins & Wynne Ford | Clarksville, TN | Full-Time
Build Your Career with Jenkins & Wynne Ford!
Jenkins & Wynne Ford is seeking a motivated, experienced, and customer-focused Ford Service Advisor to join our growing service team in Clarksville, Tennessee!
We're looking for a professional who thrives in a busy service environment, enjoys building relationships with customers, and takes pride in delivering exceptional customer service.
As a Service Advisor, you'll serve as the primary point of contact between our customers and service technicians, helping ensure every customer receives clear communication, honest recommendations, and a positive service experience.
At Jenkins & Wynne, we know that a successful service department depends on knowledgeable, dependable employees. We're committed to providing a supportive work environment, competitive earning opportunities, and a workplace where hard work is recognized and appreciated.
Benefits & Perks
We offer a comprehensive benefits package and a robust employee appreciation program designed to recognize and reward our team.
Compensation, Time Off & Financial Benefits
- Competitive compensation
- Paid holidays
- Competitive earned vacation time
- 401(k) retirement plan with company match
- Health, dental, and vision insurance
- Health Savings Account (HSA) options
Workplace Benefits
- Established, busy Ford service department with a strong customer base
- Employee discounts on vehicle purchases, parts, and service
- Opportunities for continued professional growth and development
- Supportive, team-oriented workplace
- Training and ongoing support to help you succeed
Employee Appreciation & Extras
- Complimentary tickets to events at F&M Bank Arena, other social events
- Workplace events, including food truck visits
- Employee appreciation celebrations and special events
- A robust employee appreciation program that recognizes the hard work and dedication of our team
Job Responsibilities
- Greet service customers professionally and provide a welcoming, positive dealership experience.
- Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
- Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
- Prepare accurate repair orders and communicate estimated costs and completion times.
- Maintain consistent, proactive communication with customers regarding vehicle status, repair recommendations, and service updates.
- Review technician inspection findings and clearly explain recommended services to customers.
- Obtain customer authorization before proceeding with additional repairs.
- Coordinate with service technicians, parts personnel, and service management to ensure efficient workflow and timely repairs.
- Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
- Build lasting customer relationships through professionalism, transparency, and exceptional service.
- Maintain accurate service records and follow Ford manufacturer and dealership procedures.
- Meet departmental goals for customer satisfaction, productivity, and service performance.
Qualifications
- Previous automotive service advisor experience preferred.
- Ford dealership or manufacturer experience is a plus.
- Strong customer service, communication, and organizational skills.
- Ability to explain automotive maintenance and repairs in a clear, professional manner.
- Comfortable discussing service recommendations, estimates, and repair costs with customers.
- Ability to multitask and manage customer needs in a fast-paced service environment.
- Basic computer skills and ability to learn dealership service software.
- Strong problem-solving skills and attention to detail.
- Valid driver's license and acceptable driving record.
- Positive attitude, dependable work ethic, and commitment to teamwork.
Why Jenkins & Wynne?
Jenkins & Wynne has a long-standing reputation in the Clarksville community, and we believe that taking care of our employees is just as important as taking care of our customers.
We're more than just a dealership. We're a team that celebrates accomplishments, recognizes hard work, and invests in creating a workplace where people want to stay and grow.
Our Ford Service Advisors play an essential role in maintaining customer trust, supporting our technicians, and ensuring customers receive the communication and attention they deserve.
With an established customer base, a busy service department, and a team dedicated to delivering quality service, Jenkins & Wynne offers an opportunity to build a rewarding career in automotive service.
If you're an experienced Service Advisor looking for a busy dealership, competitive earning opportunities, and a company that values your contributions, we'd love to hear from you!
Apply today and become part of the Jenkins & Wynne Ford team!
Jenkins & Wynne is an Equal Opportunity Employer.
