The posting
The Director of Business Systems is responsible for leading strategy, delivery, support, and continuous improvement of business applications, retail technology, analytics, business intelligence, and artificial intelligence capabilities. This position ensures technology solutions are reliable, secure, cost-effective, and aligned with business priorities. The Director leads team members and partners, establishes clear ownership and accountability, and translates business needs into practical solutions that improve operations, decision-making, and business results. The position balances people leadership, application support, product ownership, project delivery, vendor management, reporting and analytics, and business process improvement. This role is accountable for maintaining reliable business systems while developing a roadmap for retail applications, data and reporting, automation, and responsible AI adoption.
Reports To: Vice President Information Technology
Location: Corporate Office - Edina, MN
Classification: Full Time, Exempt
Salary range: $155,000-$175,000/year, based on experience
Hours: Monday - Friday, with occasional weekend work required
Key Areas of Responsibility:
Leadership and Management
• Provide day-to-day leadership, coaching, work direction, and performance management.
• Establish clear priorities, responsibilities, service expectations, and measurable objectives.
• Develop team capabilities through cross-training, documentation, succession planning, and development.
• Manage demand across support, projects, enhancements, and strategic initiatives.
• Build effective partnerships with business, communicating status, decisions, risks, dependencies, and resource constraints in a timely manner.
• Ensure support, project, change, release, security, and documentation practices are consistently followed.
AI, Business Intelligence, Analytics, and Process Improvement
• Lead the strategy, development, and continuous improvement of analytics, business intelligence, and AI capabilities.
• Partner with business leaders to identify and prioritize opportunities to improve decision-making, operational performance, and business processes through data, automation, analytics, and AI.
• Establish governance and accountability for data, reporting, and AI solutions.
• Monitor AI usage, operating cost, business value, and adoption; develop measurable outcomes.
• Ensure AI solutions and usage comply with company requirements for data protection, privacy and security.
Business Systems Ownership, Project Delivery, and Support
• Lead strategy, development, and continuous improvement of business systems.
• Lead product and project development from business need and discovery through requirements, design, testing, deployment, adoption, and support transition
• Partner with business stakeholders to define expected outcomes, acceptance criteria, process changes, training needs, and measures of success.
• Ensure projects and enhancements follow appropriate architecture, cybersecurity, and change management.
• Manage third-party vendors and solution partners, including service performance, issue escalation, roadmap alignment, deliverables, contract obligations, and cost control.
Qualifications:
• Bachelor’s degree in computer science, Information Technology, Data Analytics, or a related field preferred.
• 5 or more years of relevant experience supporting or delivering business applications, retail systems, analytics, or enterprise technology solutions preferred.
• 3 or more years of formal or informal leadership experience, including responsibility for prioritization, coaching, accountability, and performance outcomes preferred.
• Experience in retail, grocery, food production, or another distributed multi-location environment preferred.
• Working knowledge of point-of-sale systems, retail applications, application support, incident and problem management, and vendor-supported solutions.
• Experience with business intelligence, reporting, analytics, data governance, automation, or AI-enabled solutions preferred.
• Demonstrated ability to translate business needs into requirements, roadmaps, projects, enhancements, and supportable solutions.
• Strong analytical, problem-solving, organizational, facilitation, and decision-making skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with executives, business partners, technical teams, store users, and vendors.
• Ability to manage competing priorities, lead through ambiguity, and maintain accountability for commitments and outcomes.
• High degree of initiative, customer focus, business judgment, collaboration, and follow-through.
Our ideal candidate possesses these competencies:
· Thought Leadership: business and strategic thinking, critical thinking and problem solving, continuous improvement, planning and prioritization.
· Results Leadership: ownership and accountability, execution, results orientation.
· People Leadership: develops people, communicates effectively, builds partnerships.
· Personal Leadership: initiative and follow-through, adaptability, learning and curiosity.
Must be able to perform duties with or without reasonable accommodation.
Americans with Disabilities Act (ADA)
Jerry’s Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying.
Equal Employment Opportunity (EEO)
In accordance with all requirements of federal, state, and local law, Jerry’s Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry’s Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law.
Privacy We respect our applicants’ privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.



