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Open nowFirst seen 7 hours ago

Automotive Service Advisor/Assistant Manager

jimbarnardchevrolet8 open roles

Where
Churchville, NY
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Your applicationOpen nowAutomotive Service Advisor/Assistant Managerjimbarnardchevrolet · Churchville, NY

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 7 hours ago

The posting

Automotive Service Advisor/Assistant Manager

Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family. This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers.

What We Offer:

  • Family Owned & Operated for over 53 Years.
  • Health & Prescription Drug Insurance
  • Dental & Vision Insurance
  • Short-term Disability Insurance
  • AFLAC Supplemental Insurance
  • Life Insurance
  • Paid Time Off (Sick, Personal & Vacation)
  • Paid Holidays
  • Paid Training
  • 401(k) Retirement Plan with Company Match
  • Uniforms & Cleaning Provided
  • Vehicle Purchase Discount
  • Excellent Dealership Reputation
  • Family Focused
  • Very High Customer Retention % = Loyal Repeat Customers

Responsibilities:

  • Provide prompt, courteous & effective service to our customers.
  • Oversee the flow of vehicles in our service drive lane.
  • Greet customers enthusiastically & with a smile upon their arrival.
  • Verify the customer’s contact information and update as needed.
  • Listen to the customer & document their vehicle service request(s).
  • Review the vehicle’s service history with the customer.
  • Verify that all factory recalls have been completed & advise customers.
  • Review the factory recommended maintenance schedule with the customer.
  • Visually inspect customer’s vehicle in the service drive lane.
  • Advise the customer of any additional recommended services.
  • Document any existing vehicle damage prior to entry into the shop.
  • Review all requested & any declined vehicle services with the customer.
  • Provide customer with an expected completion time.
  • Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.
  • Assign work orders to the appropriate technician.
  • Monitor the technicians progress and update the customer with status.
  • Obtain customer approval to repair as needed.
  • Document all services performed on the work repair order.
  • Inspect final repairs for quality control and customer satisfaction.
  • Review all work performed with the customer and advise of final cost.
  • Complete & print a final customer service repair invoice.
  • Contact customers when their vehicle service has been completed.
  • Maintain integrity and the company’s quality standards of excellence.
  • Assist the Service Manager with other duties as needed.

Skills and Specifications:

  • Organized and friendly personality
  • Demonstrate ability to manage others.
  • Good time management skills.
  • Fantastic communication skills
  • Professional, well-groomed personal appearance
  • Attention to detail.
  • Ability to understand the needs and wants of the customer.
  • ASE certifications are a plus.
  • Strong teamwork skills.
  • Willing to submit to a drug screen & background check.
  • Clean & valid driver's license.

Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.

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