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Open nowFirst seen 7 hours ago

Subaru Care Connect Liaison

jimkerassubaru7 open roles

Where
Memphis, TN
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Your applicationOpen nowSubaru Care Connect Liaisonjimkerassubaru · Memphis, TN

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 7 hours ago

The posting

We are seeking a highly motivated and results-driven Subaru Care Connect Liaison to lead and execute our customer upgrade and vehicle acquisition strategy. This role is responsible for managing and growing the dealership’s Trade-Up Advantage program, driving customer retention, increasing vehicle sales, and sourcing high-quality pre-owned inventory through proactive customer outreach.

The ideal candidate is a strong communicator, highly organized, and experienced in automotive sales, customer engagement, and CRM-driven follow-up strategies.

Jim Keras Subaru has served the Memphis, Tennessee community and its surrounding areas for over 50 years. We're a family-owned organization and pride ourselves in upholding the Subaru Love Promise in all we do.

Why should you join?

  • Competitive Payplan
  • 5 day work week (closed on Sundays, 1 weekday off)
  • Great benefits package
  • Friendly, employee-centric work atmosphere

All Jim Keras Automotive Full-Time Employees Receive:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Paid Vacation Days
  • Annual Christmas Party
  • Annual Christmas Bonus (based on tenure)
  • Employee Vehicle Purchase Program
  • Employee Discounts on Parts and Service
  • Employer Paid Lunches Every Saturday

Key Responsibilities

  • Lead and manage the dealership’s Subaru Trade-Up Advantage program
  • Identify and engage current Subaru owners to present trade-up opportunities
  • Proactively contact customers via phone, text, and email to generate appointments
  • Analyze customer equity positions and ownership cycles to create upgrade opportunities
  • Coordinate with sales managers to structure competitive trade-in offers
  • Work closely with the service department to identify service lane opportunities
  • Maintain accurate and detailed CRM records of all customer interactions
  • Set, track, and achieve monthly performance goals and KPIs
  • Assist in training and mentoring team members on trade-up strategies
  • Drive both new vehicle sales and used inventory acquisition

Required Skills & Qualifications

  • Previous automotive sales experience preferred (Subaru experience a plus)
  • Strong communication and interpersonal skills
  • Proven ability to build rapport and close deals
  • Self-motivated with a high level of accountability
  • Experience with CRM systems and follow-up processes
  • Ability to manage multiple customer interactions and priorities
  • Strong organizational and time management skills
  • Comfortable working in a fast-paced, performance-driven environment

Preferred Qualifications

  • Experience in equity mining, BDC, or vehicle acquisition roles
  • Leadership or team management experience
  • Familiarity with dealership sales processes and inventory management

Compensation & Benefits

  • Hourly pay: $18.75/hour
  • Performance-based bonuses with strong earning potential
  • Opportunities for advancement within the dealership
  • Paid training and ongoing development
  • Health, dental, and vision insurance (if applicable)
  • Paid time off and employee discounts

Lastly...

This is a unique opportunity to take ownership of a high-impact program within the dealership. As the Subaru Trade-Up Advantage Sales Director, you will play a key role in driving customer loyalty, increasing sales volume, and building long-term client relationships.

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