The posting
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Lifestyle Agent is responsible for delivering personalized and exceptional guest services that enhance the overall luxury hospitality experience. Acting as a key point of contact for residents/ guests, the Lifestyle Agent provides information, recommendations, reservations, transportation arrangements, and tailored assistance while maintaining the highest standards of professionalism, discretion, and service excellence.
The role serves as an ambassador for the property, ensuring every guest receives memorable and seamless experiences throughout their stay.
Key Responsibilities
- Welcome residents / guests warmly and provide professional, personalized assistance throughout their stay.
- Anticipate residents’ / guest needs and proactively offer recommendations and solutions.
- Respond promptly and efficiently to residents’ / guest inquiries, requests, and concerns.
- Provide detailed information regarding property facilities, services, local attractions, shopping destinations, cultural sites, restaurants, and events.
- Ensure all guest interactions reflect the standards of JLL.
- Arrange restaurant reservations, transportation, limousine services, airport transfers, tours, and special activities.
- Coordinate bookings for entertainment, cultural experiences, sporting events, and other guest requests.
- Facilitate VIP guest requirements and special occasions such as anniversaries, birthdays, and celebrations.
- Assist residents / guests with courier services, ticketing, and travel arrangements when required.
- Build positive relationships with residents / guests through attentive and personalized service.
- Handle residents / guest complaints and service recovery situations professionally and efficiently.
- Maintain confidentiality regarding residents / guest information and preferences.
- Ensure VIP guests receive special recognition and personalized attention.
- Liaise effectively with all property departments to ensure guest requests are fulfilled promptly.
- Coordinate with external service providers, vendors, and local partners.
- Maintain accurate records of guest requests, reservations, and follow-up actions.
- Communicate important guest preferences and requirements to relevant departments.
- Maintain an organized and professional Lifestyle desk area.
- Ensure brochures, maps, promotional materials, and local information are current and readily available.
- Keep up to date with local events, attractions, restaurants, and transportation schedules.
- Monitor guest feedback to identify opportunities for service improvement.
- Adhere to company policies, procedures, and luxury brand standards.
- Follow data privacy, security, and confidentiality requirements.
- Support emergency and evacuation procedures when necessary.
- Ensure compliance with health, safety, and security regulations.
Qualifications
- Minimum 1-3 years of experience in Lifestyle/ Concierge, Guest Relations, Front Office, Luxury Residential or a similar customer-facing role within a luxury hotel.
- Previous luxury hospitality and residential experience.
- Experience managing VIP and high-profile guest requests is an advantage.
- Fluent in English (written and spoken); Arabic proficiency highly valued.
- Preferably residing in East Cairo or around the area.
What We Offer:
- Opportunity to work with a global leader in real estate services
- Exposure to premium residential property management at institutional scale
- Collaborative, professional work environment
- Career development opportunities within JLL's regional and global network
- Competitive compensation package
Location:
On-site –Cairo, EGY
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
