The posting
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Helpdesk Responsibilities:
- To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
- Receive and log for transport services - record complete details of the service requests/complaints from employees.
- Maintain accurate information of movements of all transport vehicles.
- Maintain a daily pickup and drop list of staff.
- Maintain and accurate and readily available list of important transport related telephone numbers.
- Prepare daily/weekly reports as required on transport requests and vehicular movements.
- Contribute to monthly management report.
- Adhere to company SLA & KPI as agreed.
Coordinator Responsibilities:
- To provide administrative/operational support to the Transport Team at Client’s Facility.
- To ensure timely and arrivals & departures
- Responsible to the Shift In charge to oversee the Transport operations during the Shift.
- Display drop-off lists on the notice boards.
- Check attendance of vehicles, drivers, and vendor supervisor.
- Prepare the vehicle arrival report and collect pick up slips from transport vendors.
- Allocate pick up/drop lists to vendors supervisors.
- Carry out routine Vehicle inspections as per approved check list.
- Collect and verify log sheets from individual vendors & Vehicle Tracking.
- Be accessible for escalation of all Transport related issues during the shift.
- Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
- Reporting - Prepare daily / weekly reports as required on Transport matters.
Tracker Responsibilities:
- Tracking each and every vehicle point wise and shift wise.
- Timely updation of status on the tracking tool.
- Co ordinate with vendor trackers.
- Maintain the daily pickup and drop list of employees
- Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
- Check Adhoc Pickup and drop request.
- Reports – Prepare daily / weekly reports on the tracking.
- Reports – Prepare reports on no show employees
- Reports – Prepare reports on numbers of picked up and drop per day.
- Information flow to the Helpdesk and coordinator of vehicles and employee
- Maintaining handing over and taking over document.
- Ensuring the vehicle arrives on time to the premises.
Router responsibilities:
- As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
- Ensure that route allocation are kept current and that they achieve maximum value for money to the client
- Ensure that the fleet allocation achieves effective and efficient client service
- Maintain up-to-date and accurate information is supplied to staff
- Receive and implement changes in routes
- To prepare and forward the roster timeline and defaulters report including the mid week changes received per day
- Timely response to all adhoc requests.
- Ensure each journey commences at the appointed time;
- Enter the start time and Kilometre reading in the log book for each vehicle on departure;
- Enter the closing kilometer reading of the vehicle in the log book for each vehicle;
- Ensure all staff who are on the staff list provided by the Client for that shift are picked up;
- Communicate with the help desk on Radio as and if need arises;
- Ensure staff mark their boarding time and initial the pick up list held by the driver;
- Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up;
- Hand over the completed pick up list to the supervisor;
- Control vendor supervisors and drivers
- To provide efficient and cost effective Transport service to the Client;
- To ensure timely and accurate completion of FM reports pertaining to Transport activities
Location:
On-site –Mumbai, MH
Scheduled Weekly Hours:
48
Job Tags:
Key Metrics
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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