The posting
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary -The Facilities Coordinator will assist the Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support to the team.
What this job involves
Client/Stakeholder Management
– Provide superior customer service to meet on-site client’s expectations
- Procurement & Vendor Management
– Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
– Assist in the procurement of vendors and services as required
- Finance Management
– Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
– Ensure prompt and accurate management of purchase orders in JDE
- Health & Safety Management
– Conduct regular audits to ensure safety procedures on site are in place and working
– Assist in carrying out safety procedures when needed
- Site Operations Management
– Assist in the implementation of Industry Best Practice operations
– Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
– Seek ways to constantly reduce costs and improve operational standards
– Maintain premises in neat and good working condition at all times
– Maintain duplicate office keys in good order
– Provide support for regular reporting packages
- Risk Management
– Assist in the implementation and management of property risk management program
– Support the implementation and monitoring of disaster recovering and business continuity plans
– Follow established escalation procedures and incident reporting procedures
– Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
Personal Competencies, Attributes & Knowledge-
- Prior experience in facilities, property management, hospitality or related field (preferred)
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- The ability to effectively deal with stressful situations
- The ability to work independently
You also need to be:
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
- Prior experience in facilities, property management, hospitality or related field (preferred)
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- The ability to effectively deal with stressful situations
- The ability to work independently
You also need to be:
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
Critical Competencies for Success
- Firm First mind-set
– Able to cooperate and work well with others to meet targets
– Support the team effectively as and when needed
– Proven ability to commit to flawless execution while complying with firm’s procedures and standards
- Client Focus & Relationship Management
– Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
– Able to interact with the general client staff & vendors with ease
– Ability to manage conflict and conflicting priorities
– Demonstrates ability to work with vendors to deliver efficient services
– Demonstrates proactive & professional approach to customer service
– Has a customer-oriented attitude
- Project Management & Organizational Skills
– Proven ability to manage multiple and complex operational matters on a daily basis
– Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
Location:
On-site –Mumbai, MH
Scheduled Weekly Hours:
48
Job Tags:
Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
