The posting
As an Accessories Supervisor, you will lead the day-to-day accessory installation operation and supervise a five-person team supporting guest vehicles and dealership inventory. You will coordinate work across sales, service, parts, warranty, and Custom Creations; manage repair-order and billing workflow; confirm the quality of completed installations; and maintain safe, organized, and productive operations. You will also coach team members, manage schedules and work assignments, and help grow the accessories business through strong service, quality, and cross-functional partnership.
Responsibilities:
- Lead, coach, schedule, and support a five-person team, assigning daily work and holding team members accountable for timeliness, quality, safety, and productivity.
- Coordinate accessory installations for guest vehicles and dealership inventory from intake and scheduling through completion and delivery.
- Manage customer transactions from start to finish, providing responsive service, clear communication, and follow-through throughout the accessory installation process.
- Order accessories and maintain appropriate inventory controls to support scheduled work and business needs.
- Partner with sales, service, parts, warranty, Custom Creations, Collision Center, and other departments to manage workflow, resolve issues, and support internal and external customers.
- Use CDK and related systems to open repair orders, assign or flag technician work, bill the appropriate accounts, and close tickets accurately.
- Work with the parts department and Collision Center to confirm that the correct accessories are ordered and available to support scheduled work.
- Perform final quality control reviews and identify installation exceptions before vehicles are released.
- Maintain effective scheduling, billing, documentation, and operational follow-through across accessory installation activities.
- Monitor operational performance, including sales volume, gross profit, business growth, timely completion, and the dealership goal of maintaining approximately 80% of inventory in an accessorized state.
- Maintain a clean, safe, organized work area that is free of debris and consistent with company and OEM requirements.
- Support continuous team development as vehicle technology, accessories, materials, and installation practices evolve.
- Address customer and internal-partner concerns professionally and make day-to-day operational decisions within the role’s authority.
- Review insurance estimates or warranty information when relevant to the work, without making these reviews the position's primary focus.
Qualifications:
- Experience leading, coaching, or coordinating employees in a fast-paced service, dealership, retail operations, or comparable environment.
- Strong customer service experience, including managing customer interactions and transactions from initial contact through completion.
- Experience ordering and managing inventory in a dealership, service, retail, or comparable operational environment.
- Computer proficiency and demonstrated ability to learn dealership applications, accessory processes, and quality standards.
- Strong organization, communication, problem-solving, and decision-making skills.
- Ability to manage multiple priorities, coordinate work across departments, and maintain attention to detail under operational pressure.
- Ability to recognize quality exceptions and hold team members accountable for completed work and turnaround expectations.
- Valid driver’s license and acceptable driving record in accordance with company requirements.
- Ability to work business hours between 7:30 a.m. and 6:00 p.m., Monday through Friday, with Saturday availability as needed.
Preferred Qualifications:
- CDK experience, particularly opening repair orders, flagging technician work, billing, and closing tickets.
- Approximately three or more years of relevant automotive, dealership, service, parts, accessory, or related operations experience.
- Prior supervisory or formal team-lead experience.
- Familiarity with vehicle accessories, installation workflow, dealership repair orders, billing, and final quality control.
- Bilingual English/Spanish skills are a plus.
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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
