The posting
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as an Intake and Administrative Assistant supporting a criminal defense practice where every caller deserves a professional, patient, and compassionate first point of contact. In this role, you will answer incoming calls, gather essential background information, explain which documents are needed, and help ensure prospective and existing clients receive timely support. You will also maintain organized digital folders, upload documentation, send invoices, and coordinate accurate handoffs to the intake team. This opportunity is ideal for someone who communicates confidently, stays organized without close supervision, and can assist people facing difficult circumstances with empathy and discretion. Your work will contribute to a responsive, dependable client experience while helping the team keep its daily administrative processes organized.
• Compensation Range: 1040 USD to 1100 USD
Responsibilities include, but are not limited to:
- Protect confidential client and case information
- Serve as the initial point of contact for incoming callers
- Escalate documents, questions, and client matters to the appropriate team member for review
- Answer calls professionally and gather relevant background information
- Explain which documents callers need to provide before proceeding
- Request and receive documentation from prospective and existing clients
- Upload, label, and organize documents within the appropriate digital folders
- Ask initial screening questions regarding the caller’s location and type of case
- Maintain accurate and orderly folders in the organization’s internal system
- Conduct follow up calls with existing clients when needed
- Send invoices and payment information to clients
- Support consultation payment collection through LawPay when assigned
- Communicate with patience and compassion when assisting individuals experiencing difficult circumstances
- Route prospective new clients to the appropriate intake team member for further assistance
- Provide general administrative support to the team
Requirements:
• Full time availability during Eastern Time business hours is required • Schedule is 8:00 a.m. to 5:00 p.m. Eastern Time • Experience answering professional phone calls is preferred but not required • Legal experience is not required • English fluency and strong verbal communication skills are required • Comfort handling approximately 16 to 30 calls per day is required • Experience with Grasshopper, LawPay, and Dropbox is preferred • Ability to learn and follow the organization’s internal folder management system is required • This role does not include email or calendar management
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
