The posting
Job details
Salary
$27 an hour
**Only for Australian region**
Full Job Description
Sentry Insurance is seeking an Operations Technician. This position entails performing basic operations support duties, supporting the call center by responding to inbound calls, and processing assistance to underwriting, sales and customers by handling a variety of tasks that support the processing, issuance, and changes of Personal Lines business. The above duties will be equally divided between operations support and call center.
Our customers often face concerns or questions outside of normal business hours. To meet this need, hours of operations will be Monday through Friday, 8:30 a.m. - 5:00 p.m. CST and rotating Saturday and Sundays. As an Operations Technician you will be a key factor in helping our customers by having flexibility to work during these hours.
What Youll Do
As an Operations Technician, you will follow established procedures to accurately process policies in a timely manner while developing knowledge of multiple states. In addition, you will:
Process a variety of additional tasks according to prescribed standards and within established timeframes.
Enter basic to moderately complex policy endorsements, additions, corrections, and deletions.
Assist Customer Service by answering and responding to incoming and outgoing phone calls during scheduled and peak times.
Respond to a high volume of telephone inquiries including but not limited to payments, policy changes and billing assistance.
Process a variety of basic tasks initiated electronically, through group mailboxes or paper through the mail.
Perform a wide range of data entry tasks requiring working knowledge of policy practices and procedures. Become familiar with a variety of multiple data systems and effectively navigates through each.
Enter basic to moderately complex policy endorsements, additions, corrections, and deletions in the appropriate system of record.
Check for completeness and accuracy of information of customer and agent requests and seek clarification through phone calls or letters.
What it Takes
High School degree or equivalent work experience
Related work experience; 1-2 years of prior call center experience with a customer service background
Strong written and verbal communication skills to handle service needs of producers and customers is required.
Working knowledge of PC software applications is required.
Knowledge of Personal Lines operations and business systems beneficial.
Ability to prioritize work and maintain appropriate service standards.
Working knowledge of telecommunication systems and call center software
What You'll Receive
We take great pride in making Forbes list of Americas Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction. At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that youll receive.
To best support our associates and our culture, Sentry is happy to offer flexibility through a scheduled work from home (Monday and Friday)/in office days (Tuesday through Thursday) after we begin to return to the office.
Generous Paid-Time Off plan for you to enjoy time out of the office.
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
Pretax Dependent Care and Health Expense Reimbursement Accounts to ease taxes on health spending.
Extensive Work-Life Resources to lend a helping hand.
Sentry Foundation gift matching program to encourage charitable giving.
Continue your education and career development through Sentry University (SentryU).
About Sentry
All of us at Sentrymore than 4,000 associateshave various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. Were proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.
From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, were one of the largest and financially strongest mutual insurance companies in the United States. Were rated A+ by A.M. Best, the industry's leading rating authority.
Get ready to own your future at Sentry. Opportunities await.
