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Open nowPosted yesterday

2nd Level IT Supporter

job-room.ch91,426 open roles

Where
Zürich, ZH, Switzerland
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Your applicationOpen now2nd Level IT Supporterjob-room.ch · Zürich, ZH, Switzerland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted yesterday

job-room.ch median: 4 days open

The posting

2nd Level IT Supporter #

(m/f/d)

Freelance/temporary employment for a project

Zurich

Start date: asap

Reference number: 896777/1

Responsibilities ###

  • Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now)
  • Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems 
  • Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures
  • Test and pilot new IT technology 
  • Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problems
  • Basic project management for IT topic
  • Process PC requests on the IT Service-Catalogue 
  • Interface with Third Level Support team and vendors when the problem requires escalation
  • Find improvements in current first level support processes
  • Perform root cause analysis to minimize problems in the future

Profile ###

  • Bachelor-s Degree in Information Technology, Information Systems, Computer Science, or related field preferred or successfully completed training in the field 
  • Solid experience preferred
  • Solid IT infrastructure knowledge and strong IT affinity
  • Strong verbal communication skills and interpersonal skills required for providing support over the phone or in person
  • Hardware support for client computers (Software/hardware) of popular brands such as HP and Lenovo
  • Essential understanding and experience with client hardware deployment, operating system loads, drivers and software installation
  • Proficiency and experience with IT project management, solution management and vendor management
  • Fluency in english is required, german advantageous
  • Experience in troubleshooting Microsoft Operating System Environment, Microsoft Outlook, and Office 365 (Teams, SharePoint, and OneDrive)

Benefits ###

  • Long term planned engagement
  • Fascinating, innovative environment in an international atmosphere
  • Hays helps you gain a foothold in innovative companies
  • Willingness to work on-site
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