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Open nowPosted 8 days ago

Customer Advisor Evening and Weekend 60% - ref. 1014

job-room.ch104,913 open roles

Where
Wallisellen, ZH, Switzerland
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Your applicationOpen nowCustomer Advisor Evening and Weekend 60% - ref. 1014job-room.ch · Wallisellen, ZH, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 8 days ago

job-room.ch median: 5 days open

The posting

Gesucht wird insbesondere ein Profil mit Deutsch/Schweizerdeutsch auf Muttersprachniveau sowie sehr guten Kenntnissen in Französisch und Italienisch. Bewerbungen, die nicht den geforderten Sprachkenntnissen entsprechen, werden nicht berücksichtigt.

Rollenbeschreibung:

Wir suchen eine versierte Persönlichkeit, die Kundenanrufe und Partneranfragen zu verschiedenen Themen rund um Kartenzahlungen gemäss unseren Arbeitsanweisungen kompetent bearbeitet und/oder weiterleitet.

Deine Aufgaben:

  • Entgegennahme eingehender Anrufe und Bearbeitung von Anfragen von Kundinnen, Kunden und Geschäftspartnern in Deutsch, Französisch, Italienisch und Englisch
  • Aufnahme und Bearbeitung von Kundenreklamationen und Anliegen im Zusammenhang mit Zahlkarten
  • Sicherstellung einer zeitnahen und zufriedenstellenden Lösung von Kundenanliegen, um die Kundenzufriedenheit und -bindung zu stärken
  • Gewährleistung, dass sämtliche Kundeninteraktionen und Prozesse den internen Qualitätsstandards und den gesetzlichen Vorschriften entsprechen
  • Proaktive Lösungsfindung bei Kundenreklamationen und Eskalation komplexer Fälle an die zuständige Abteilung
  • Erkennen von Verkaufschancen (Cross- und Upselling) im Kundenkontakt

Dein Profil:

  • Kaufmännische oder touristische Ausbildung
  • Erfahrung im Kundenservice
  • Gute Kenntnisse des Office-Pakets / sicherer Umgang mit dem PC
  • Gute Kommunikationsfähigkeit
  • Sprachen: Italienisch, Deutsch/Schweizerdeutsch, Französisch und Englisch
  • Als erste Anlaufstelle für Kundinnen und Kunden sind folgende Soft Skills gefragt: Zuvorkommenheit, Empathie, Kundenorientierung und Teamfähigkeit

Was bieten wir?

  • Flexibilität beim Arbeiten im Homeoffice und bei der Gestaltung der Arbeitszeiten für eine gesunde Work-Life-Balance
  • Zahlreiche Benefits und Anreize
  • Aktivitäten rund um Wohlbefinden, Motivation und Teambuilding

Arbeitsort: Wallisellen. https://jobs.corner.ch/o/customer-advisor-evening-and-weekend-60-ref-1014

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on job-room.ch's form

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