The posting
About the role
Serves as the Medical Governance Office's primary global-to-local governance partner, providing practical governance support, advice and expert input to Business Units, regional and country Medical teams.
Provides MGO accountability for the governance framework supporting GxP and other regulated Medical activities globally, while preserving the distinct accountabilities of activity owners, independent Quality functions, Ethics & Compliance and independent Audit.
Helps Medical teams apply MGO frameworks, standards, minimum controls and tools consistently; maintains the integrated Global Medical risk view and supports proactive risk management, audit/inspection readiness, CAPA/remediation follow-up and escalation.
Acts as a single point of connection between countries, MGO capability owners and key partner functions, using country experience, risk signals and assurance outcomes to improve processes, tools and capabilities and accelerate country support and decision-making.
How you will contribute
Lead the MGO governance framework for GxP and other regulated Medical activities globally, ensuring clear standards, minimum controls, activity classification, decision rights, documentation expectations, escalation routes and interfaces with independent Quality oversight.
Serve as the principal MGO governance partner to Business Unit, regional, cluster and country Medical leaders and activity owners; provide practical guidance and coaching and help teams navigate complex requirements, ownership questions and cross-functional dependencies.
Connect countries with the appropriate MGO capability owners - including Evidence Generation, Patient Solutions, Data Dissemination, Grants & Sponsorships and other Medical governance domains - and coordinate coherent support without duplicating domain ownership.
Establish and maintain the integrated Global Medical risk register and risk view; proactively identify material and emerging risks, recurring themes and cross-country issues, support mitigation with accountable owners and escalate significant or unresolved concerns through appropriate governance channels.
Lead MGO coordination of proactive GIA audit readiness and Medical audit workstreams, including risk-based country preparation, documentation and evidence readiness, SME coordination, issue escalation and enterprise follow-up of findings, while preserving auditor independence.
Coordinate Medical readiness support for Quality audits and health-authority inspections with R&D Quality, Commercial Quality, Pharmacovigilance, Regulatory Affairs and local activity owners; ensure governance expectations, records and controls are clear and retrievable.
Support root-cause analysis, CAPA and remediation planning for Medical governance findings; monitor significant actions, overdue items and effectiveness at enterprise level while formal ownership and closure remain with the accountable business or Quality owner.
Monitor governance performance and adherence through appropriate risk indicators, KPIs, dashboards and issue tracking; provide timely feedback to strengthen processes, systems, tools and country support.
Act as a key cross-functional interface with Global Internal Audit, R&D Quality, Commercial Quality, Ethics & Compliance, Legal, Pharmacovigilance, Regulatory Affairs, Privacy, Procurement, Digital/DD&T and other relevant functions, facilitating resolution of ownership gaps and handoffs.
Build a global Medical governance network and continuous-learning loop between countries: capture country feedback, audit/CAPA themes and recurring questions; share effective practices; and translate insights into clearer guidance, 'how-to' materials, training inputs, tools and recommendations for MGO framework improvement.
Dimensions and Aspects
Global remit across Business Units, regions, clusters and countries in a regulated, matrixed environment with differing local requirements, Medical Affairs maturity and Quality footprints.
Works across Medical activities with non-GxP, GCP/GVP and GMP/GDP interfaces. Activity owners retain strategy and execution; MGO sets enterprise Medical governance expectations and risk visibility; Quality retains independent Quality authority; Audit retains independent assurance responsibilities.
Creates value for countries by providing an accessible route into MGO, reducing navigation complexity, connecting teams to the right expertise early and helping resolve governance issues before they become recurring findings or execution barriers.
Technical / Functional Expertise
Strong knowledge of Medical Affairs governance, quality systems and governance of GxP and other regulated Medical activities, including risk-based oversight, audit/inspection readiness, root-cause analysis, CAPA and remediation.
Ability to translate enterprise policies, standards and quality requirements into clear, practical guidance while maintaining appropriate boundaries between business ownership, MGO governance, Ethics & Compliance, independent Quality and Audit.
Leadership
Acts as a trusted advisor, coach and constructive challenger to Medical leaders and teams; promotes early engagement, transparency, learning and sustainable improvement rather than reactive compliance.
Influences without direct authority across geographies and seniority levels and brings the right stakeholders together to resolve ambiguity, recurring issues and cross-functional dependencies.
Decision-Making and Autonomy
Within approved MGO direction, determines the operating approach for global-to-local governance partnership, enterprise Medical risk visibility, proactive country support, audit-readiness coordination and cross-country issue follow-up.
Determines when MGO guidance is sufficient and when formal input or decision is required from Quality, Ethics & Compliance, Legal, Privacy, Pharmacovigilance, Regulatory Affairs or another accountable function; recommends escalation or enterprise action based on risk and recurrence.
Interaction
Works directly with the Head, Medical Governance Office and MGO capability leads and maintains regular engagement with Business Unit/regional Medical leaders, Cluster Medical Heads, Country Medical Directors and Medical activity owners.
Coordinates closely with GIA/Enterprise Auditing, R&D Quality, Commercial Quality, Ethics & Compliance, Legal, PV, RA, Privacy, Procurement, Digital/DD&T and other partner functions.
Innovation
Identifies opportunities to simplify governance and use data, analytics, automation and approved AI-enabled capabilities to improve risk sensing, governance visibility, audit readiness, knowledge reuse and decision support.
Complexity
Balances global consistency with valid local requirements across multiple Medical governance domains and functions, operating through partnership and matrix leadership rather than direct control of country teams.
Skills and qualifications
Education & Experience
Bachelor's degree in life sciences, pharmacy, medicine, public health, healthcare management, quality, compliance or related discipline required; advanced degree preferred.
10+ years of relevant experience in Medical Affairs, Medical governance, quality/compliance, Medical operations or related functions in the biopharmaceutical or healthcare industry.
Demonstrated experience with GxP and other regulated Medical activities and with Quality, Ethics & Compliance, Legal, Pharmacovigilance, Regulatory Affairs and Audit stakeholders.
Experience supporting global/regional/country Medical teams through governance guidance, risk assessment, audit or inspection readiness, CAPA/remediation, issue management or continuous improvement.
Proven success in complex global matrix organizations, including senior stakeholder influence.
Technical Skills
Strong knowledge of Medical governance, regulated-activity governance, risk-based oversight, audit/inspection readiness, CAPA and sustainable remediation.
Strong analytical and systems-thinking skills; able to connect individual country issues to enterprise patterns and maintain meaningful risk views, metrics and dashboards.
Ability to create concise, practical governance guidance, decision aids, checklists, playbooks and learning materials and to manage cross-functional actions, escalation and follow-through.
Behavioural Competencies
Trusted-partner and customer-focused mindset with strong listening, coaching, facilitation and stakeholder-management skills.
Excellent executive communication and judgment; able to frame complex governance issues, risks, implications and recommendations clearly and challenge constructively.
Collaborative, pragmatic and culturally sensitive working style with strong ownership, follow-through and commitment to transparency, learning and continuous improvement.
Languages
Fluent English required; additional languages advantageous.
