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Open nowPosted 3 days ago

Head of Service m/w/d

job-room.ch94,443 open roles

Where
Bronschhofen, SG, Switzerland
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Your applicationOpen nowHead of Service m/w/djob-room.ch · Bronschhofen, SG, Switzerland

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 2 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 3 days ago

job-room.ch median: 2 days open

The posting

--- base: / meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 ---

Head of Service m/w/d =====================

Dein Wirkungsfeld:

  • Führung des Service\-Teams
  • Gruppenweit einheitliche Service\-Standards für Prozesse, Reaktionszeiten, Reporting und Eskalation
  • Verantwortung für Serviceumsatz, Kosten und Kennzahlen wie Erstlösungsquote und Kundenzufriedenheit
  • Ausbau wiederkehrender Erträge durch Wartungs\- und Lizenzverträge sowie Software\-Optionen
  • Weiterentwicklung des Portfolios mit Retrofit, Remote Support und digitalen Services
  • Ausbau des Know\-how\-Managements mit Wissensdatenbank, Ticketsystem, Dokumentation und Lernplattform
  • Eskalationsinstanz bei kritischen Kundenfällen

Deine Pluspunkte:

  • Technisches Studium FH/ETH, z. B. Informatik, Maschinenbau, Elektrotechnik oder Mechatronik
  • Mehrjährige Führungserfahrung im industriellen Service mit globaler Verantwortung
  • Erfahrung mit softwarelastigen Produkten, idealerweise im Maschinen\- und Anlagenbau
  • Erfahrung in der Einführung von Service\- oder Ticketsystemen inkl. Change Management
  • Interesse an Ultraschalltechnologie und kundenspezifischen Applikationen
  • Verhandlungssicheres Deutsch und Englisch, internationale Reisebereitschaft
  • Strukturiert, durchsetzungsstark und kundenorientiert mit Hands\-on\-Mentalität

![Telsonic AG]( )

* Telsonic AG Industriestrasse 6b 9552 Bronschhofen

*

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