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Open nowPosted yesterday

ICT Supporter

job-room.ch93,716 open roles

Where
Chiasso, TI, Switzerland
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Your applicationOpen nowICT Supporterjob-room.ch · Chiasso, TI, Switzerland

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted yesterday

job-room.ch median: 4 days open

The posting

Il datore di lavoro è alla ricerca di un/a:

Production Engineer (professione segnalata)

Mansioni: - trasformazione del monitoraggio e dell’osservabilità - automazione e integrazione degli strumenti - reportistica e miglioramento continuo - responsabilità operative relative ai servizi gestiti - reportistica e miglioramento continuo - eseguire controlli operativi quotidiani e monitorare lo stato di salute degli ambienti dei clienti. - accedere agli ambienti di produzione e non di produzione dei clienti per indagare su incidenti e interruzioni del servizio. - partecipare alle attività di gestione degli incidenti, compresa la risposta agli incidenti gravi e il coordinamento della risoluzione. - partecipare ai turni di lavoro e ai programmi di reperibilità per fornire assistenza al di fuori del normale orario di lavoro. - contribuire all’implementazione delle modifiche, alle richieste di servizio e alle attività di supporto operativo. - partecipare alle riunioni di governance con i clienti, alle revisioni dei servizi e alle discussioni operative, ove richiesto. - gestire la documentazione operativa, le procedure e gli articoli della knowledge base. - supportare la collaborazione interfunzionale con i Servizi Tecnici, i Product Owner, i team di sviluppo e i responsabili del servizio clienti. - agire come referente operativo chiave per i clienti assegnati. - coordinare le attività di risoluzione degli incidenti e di gestione dei problemi. - monitorare le prestazioni del servizio e identificare opportunità di miglioramento. - supportare le revisioni operative e le discussioni con i clienti. - garantire il rispetto degli impegni di servizio e delle migliori pratiche operative. - competenza e supporto CIM - fornire supporto avanzato e competenza per gli incidenti che coinvolgono componenti relativi al CIM. - assistere i team dei servizi gestiti durante le indagini, la risoluzione dei problemi e le analisi delle cause alla radice che coinvolgono il CIM. - facilitare il trasferimento di conoscenze e la condivisione delle migliori pratiche tra i team di supporto e quelli operativi. - fungere da esperto in materia quando le problematiche relative al CIM incidono sui servizi ai clienti.

Requisiti: - ottima conoscenza del modello operativo e dei prodotti di FNZ - comprovata esperienza nel monitoraggio delle iniziative di modernizzazione. - competenze consolidate in Zabbix, automazione del monitoraggio e processi di gestione degli incidenti. - competenza in materia di CIM e relativi requisiti di supporto operativo - è richiesta un'ottima padronanza dell'inglese e del francese

Dettagli impiego: - sede di lavoro Chiasso - occupazione al 100% - impiego da subito, a tempo indeterminato - retribuzione salariale da concordare

-------------------------------------------------------

The employer is looking for a:

Production Engineer (designated profession)

Duties: - Transformation of monitoring and observability - Automation and integration of tools - Reporting and continuous improvement - Operational responsibilities relating to managed services - Reporting and continuous improvement - Carrying out daily operational checks and monitoring the health of clients’ environments. - Accessing clients’ production and non-production environments to investigate incidents and service disruptions. - Participating in incident management activities, including responding to major incidents and coordinating their resolution. - Participating in shift work and on-call rota to provide support outside normal working hours. - Contributing to the implementation of changes, service requests and operational support activities. - Attend governance meetings with clients, service reviews and operational discussions, where required. - Manage operational documentation, procedures and knowledge base articles. - Support cross-functional collaboration with Technical Services, Product Owners, development teams and customer service managers. - Act as the key operational point of contact for assigned clients. - Coordinate incident resolution and problem management activities. - Monitor service performance and identify opportunities for improvement. - Support operational reviews and discussions with clients. - Ensure compliance with service level agreements and operational best practices. - CIM expertise and support - Provide advanced support and expertise for incidents involving CIM-related components. - Assist managed services teams during investigations, troubleshooting and root cause analyses involving CIM. - Facilitate knowledge transfer and the sharing of best practices between support and operational teams. - Act as a subject matter expert when CIM-related issues affect customer services.

Requirements: - Excellent knowledge of FNZ’s operational model and products - Proven experience in monitoring modernisation initiatives. - Proven expertise in Zabbix, monitoring automation and incident management processes. - expertise in CIM and related operational support requirements - excellent command of English and French is required

Job details: - place of work: Chiasso - full-time role - immediate start, permanent contract - salary to be agreed

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