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Open nowPosted 3 days ago

Onsite Support Engineer (m/w/d) 100%

job-room.ch94,443 open roles

Where
Aarau, AG, Switzerland
Work mode
On site
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Your applicationOpen nowOnsite Support Engineer (m/w/d) 100%job-room.ch · Aarau, AG, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 2 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 3 days ago

job-room.ch median: 2 days open

The posting

Wir suchen Verstärkung als Onsite Support Engineer (m/w/d) für unser Team in Aarau, Schweiz. Die Stelle wird vor Ort ausgeübt. In dieser Rolle sind Sie die direkte IT-Ansprechperson für Endnutzende an einem Kundenstandort. Sie arbeiten eng mit dem Remote Service Desk und den Workplace-Engineering-Teams zusammen, lösen Probleme, die physische Präsenz erfordern, verwalten Hardware und unterstützen die Technik in Besprechungsräumen.

Aufgaben: • Deskside-Support im Second Level (L2) für Hardware-, Software- und Verbindungsprobleme leisten, die nicht remote gelöst werden können • Provisioning, Imaging und Austausch von Geräten für Neueintretende, Austretende und Hardware-Erneuerungszyklen durchführen • Hardware vor Ort verwalten, darunter Laptops, Desktops, Peripheriegeräte und Drucker, sowie Inventar und Einträge in der Configuration Management Database (CMDB) aktuell halten • Audio-, Video- und Videokonferenztechnik (AV/VC) in Besprechungsräumen einrichten, Störungen beheben und bei Bedarf eskalieren • Supportanfragen von Führungskräften und VIP-Nutzenden bearbeiten und sich dabei mit den Remote-Teams abstimmen • Hardwarelieferung, Entsorgung und sichere Datenvernichtung mit Logistik- und Facility-Teams koordinieren • Infrastrukturteams vor Ort bei physischen Serverprüfungen, Verkabelungskontrollen und dem Zugang zum Rechenzentrum unterstützen • Bei Bedarf gelegentlich zwischen Kundenstandorten reisen

Profil: • Mindestens 2 Jahre Erfahrung im Deskside- oder Field-Support • Fundierte Kenntnisse in Windows 10/11 und in der Fehlerbehebung bei gängiger Unternehmenshardware • Praktische Erfahrung im Microsoft-365-Support für Endnutzende, einschliesslich Outlook, Teams und OneDrive • Erfahrung mit Geräte-Imaging und -Provisioning über Autopilot, Intune oder vergleichbare Tools • Grundlegende Netzwerkkenntnisse, einschliesslich Verbindungsdiagnose sowie Fehlerbehebung bei Kabeln, Switch-Ports und WLAN • Vertrautheit mit IT-Service-Management-Plattformen (ITSM) wie ServiceNow oder vergleichbaren Lösungen • Sichere Englischkenntnisse sowie sichere Deutsch- oder Französischkenntnisse, je nach Einsatzort

Von Vorteil: • Erfahrung im Support hybrider Besprechungsräume und moderner Collaboration-Lösungen • Kenntnisse in Prozessen des Asset-Lifecycle-Managements • Vertrautheit mit ITIL-Service-Management-Praktiken

Wir freuen uns auf Ihre Bewerbung.

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