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Open nowPosted 2 days ago

Responsable (m/f/d) Frontdesk Finances

job-room.ch91,426 open roles

Where
Bern, BE, Switzerland
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Your applicationOpen nowResponsable (m/f/d) Frontdesk Financesjob-room.ch · Bern, BE, Switzerland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 2 days ago

job-room.ch median: 4 days open

The posting

Ce que vous pouvez faire bouger.

  • Vous assumez la responsabilité hiérarchique et fonctionnelle de l'exploitation opérationnelle de notre Frontdesk et garantissez une qualité de service élevée.
  • En collaboration avec vos collègues, vous optimisez l'ensemble du processus de Service Delivery au sein de la Shared Service Organization Finance.
  • Vous pilotez votre équipe à l'aide d'indicateurs et d'objectifs de gestion et en déduisez des mesures d'amélioration concrètes.
  • Vous identifiez les potentiels d'optimisation et d'automatisation et pilotez activement leur mise en œuvre en étroite collaboration avec des partenaires internes et externes.
  • En tant que responsable moderne, vous coachez, encouragez et développez votre équipe (environ 12 FTE) et créez un environnement dans lequel les collaborateurs peuvent assumer des responsabilités et développer pleinement leur potentiel.
  • Vous favorisez une culture de l'apprentissage, de la collaboration et de l'amélioration continue et faites évoluer votre équipe avec nous.

Ce que vous apportez.

  • Vous pensez de manière analytique et systémique, identifiez rapidement les interactions et les liens et savez structurer, présenter et expliquer clairement des sujets complexes.
  • Les changements vous motivent : vous identifiez rapidement les potentiels d'amélioration et mettez en œuvre de manière cohérente des améliorations au niveau des processus, de l'organisation et des systèmes.
  • Doté(e) d'un grand sens de l'organisation, d'une forte autonomie et d'une grande fiabilité, vous vous distinguez au quotidien. Vous appréciez accompagner des collaborateurs moins expérimentés et communiquez avec empathie et respect.
  • Vous possédez de solides connaissances dans l'utilisation et le développement de solutions de Service Management (notamment les processus de gestion des appels et du ticketing, Incident/Problem/Service Request et Change Management, Service Level Management et Knowledge Management).
  • Vous détenez un diplôme en économie d'entreprise ou en informatique de gestion (école supérieure/HES) ou une formation supérieure équivalente, ou vous disposez d'une expérience éprouvée dans la direction d'une équipe de support de premier niveau, d'un Service Desk ou d'un service client. Idéalement, vous réunissez les deux.
  • Vous maîtrisez l'allemand à un niveau professionnel (C2) et possédez de bonnes compétences écrites et orales dans au moins une autre langue nationale.
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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.
  3. We apply on job-room.ch's form

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    An application in CV Rocket: every answer filled in on the employer's form.
  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.
  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

By hand5–10
With CV Rocket100
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Before you press

Straight answers

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Do you really apply for me?

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