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Open nowPosted yesterday

Technicien Support Niveau 1 et 2

job-room.ch93,716 open roles

Where
Pully, VD, Switzerland
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Your applicationOpen nowTechnicien Support Niveau 1 et 2job-room.ch · Pully, VD, Switzerland

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The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted yesterday

job-room.ch median: 4 days open

The posting

Ref 2584113 \| Ref entreprise: Tech support pully \| Date: 9 Oct 2026

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Dans le cadre du renforcement de son équipe IT, nous recherchons pour notre client un(e) Technicien(ne) Support Niveau 1 \& 2 pour assurer le support de proximit\é auprès des utilisateurs.

Le poste est basé à Lausanne et s’adresse à un profil local, disposant de 5 à 10 ans d’expérience dans le support informatique. Au\-delà des compétences techniques, une attention particulière sera portée à la qualité de la relation avec les utilisateurs.

Technicien Support Niveau 1 et 2

* Assurer le support informatique de niveau 1 et 2 auprès des utilisateurs.

* Diagnostiquer et résoudre les incidents liés au poste de travail Windows.

* Assurer le support et l’administration courante des environnements Active, Directory (AD) et Group Policy (GPO).

  • Prendre en charge les demandes et incidents dans le respect des processus ITIL.
  • Analyser les problématiques rencontrées et apporter des solutions adaptées.

* Accompagner les utilisateurs dans l’utilisation de leur environnement informatique.

* Expliquer ou réexpliquer les procédures et solutions avec patience et pédagogie.

* Assurer un suivi rigoureux des demandes jusqu’à leur résolution.

* Collaborer avec les autres équipes IT lorsque l’incident nécessite une escalade.

Profil recherché

* Vous possédez 5 à 10 ans d’expérience support informatique Niveau 1 et 2\.

* Vous maîtrisez Windows et l’environnement poste de travail.

* Vous avez une solide maîtrise d’Active Directory (AD) et des GPO.

* Vous maîtrisez les principes ITIL et les processus de support. Une certification ITIL est un plus

* Vous parlez français couramment et disposez d’un anglais technique opérationnel.

* Vous êtes basé à Lausanne ou dans la région.

* Vous êtes disponible en octobre ou novembre 2026\.

* Vous êtes reconnu pour votre excellent relationnel, votre empathie, votre écoute et votre pédagogie.

* Vous avez un fort sens du service et êtes naturellement orienté utilisateur.

* Vous faites preuve de calme, diplomatie et tact, notamment dans la gestion de situations sensibles.

* Vous communiquez de manière claire, avenante et adaptée à vos interlocuteurs.

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