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Open nowPosted yesterday

Менеджер по исследованию клиентского опыта

ООО "СПУТНИК ТРЕЙД"

Where
Санкт-Петербург, Russia
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Your applicationOpen nowМенеджер по исследованию клиентского опытаООО "СПУТНИК ТРЕЙД" · Санкт-Петербург, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ООО "СПУТНИК ТРЕЙД"'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

The posting

1.Развивать клиентский опыт: от диагностики текущих сценариев и построения карт пути клиента (CJM) до внедрения новых сервисных решений, которые повышают лояльность и удовлетворенность. 2. Проводить опросы (NPS индекс приверженности, CSAT удовлетворённость конкретным взаимодействием, CES уровень усилий клиента), анализировать отзывы, записи разговоров, жалобы, чтобы выявлять системные проблемы 3. Анализировать метрики CSAT/NPS, обращения, отзывы и обратную связь, чтобы находить точки роста и превращать их в конкретные улучшения продуктов и процессов. 4. Формулировать гипотезы, проводить пилоты, собирать обратную связь и доводить решения до внедрения.

Уверенное владение инструментами сервис-дизайна: CJM, Service Blueprint и др. Навыки работы с метриками NPS, CSAT, CES Опыт анализа данных и умение формировать бизнес-гипотезы

Posting text belongs to the employer. Removal requests: contact us.

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