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Open nowPosted 3 days ago

Специалист технической поддержки

ООО "БЕЛЫЙ КОД"

Where
Тула, Russia
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Your applicationOpen nowСпециалист технической поддержкиООО "БЕЛЫЙ КОД" · Тула, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ООО "БЕЛЫЙ КОД"'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

The posting

Вести заявки в ServiceDesk: уточнить симптом, проверить по инструкции, зафиксировать, что уже сделано, и закрыть обращение либо передать его с понятным описанием. Удалённо восстанавливать работу ИТ оборудования, если сбой устраняется по инструкции: касса, принтеры ФР и МФУ, телевизоры, сеть, системы СКУД. Удалённая настройка и поддержка рабочих мест пользователей: почта, доступы, VPN, прикладное ПО. Консультирование пользователей и решение проблем, связанных с использованием мобильных устройств (планшетов, смартфонов) и их прикладного ПО. Отмечать повторяющиеся сбои, чтобы их можно было закрывать по готовому сценарию.

Мы ждём: Умение спокойно выяснить, что сломалось, у человека, который не говорит на языке ИТ. Короткую и точную фиксацию заявки: что не работает, с какого момента, что уже проверено. Готовность к сменному графику, включая вечер и выходные. Будет плюсом: Понимание сетевых технологий (VPN, DNS, DHCP, базовое администрирование). Опыт ИТ-поддержки или сервис-деска от 6 месяцев (заявки, удалённое подключение, работа с пользователями) Знание R-Keeper, 1С, ЕГАИС, MS Office и прочего прикладного офисного ПО. Базовое понимание устройства ПК, ноутбуков, МФУ, фискальных регистраторов Опыт работы с ИИ-моделями

Posting text belongs to the employer. Removal requests: contact us.

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    The review screen in CV Rocket: how each CV was read, round by round.

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