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Open nowPosted yesterday

Специалист по сопровождению клиентов и заказов

ООО "РБ"

Where
Санкт-Петербург, Russia
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Your applicationOpen nowСпециалист по сопровождению клиентов и заказовООО "РБ" · Санкт-Петербург, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ООО "РБ"'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

The posting

Приём, проверка и регистрация поступающих заказов и обращений клиентов в учётной системе. Проверка полноты и корректности данных: реквизитов, товарных позиций, количества, сроков и сопроводительных документов. Уточнение недостающей информации у клиентов, менеджеров и ответственных подразделений. Сопровождение заказов и обращений, контроль актуальности статусов и сроков исполнения. Получение подтверждений от смежных подразделений, своевременное информирование менеджера о выявленных отклонениях и нарушениях сроков. Подготовка стандартных документов, уведомлений и информационных материалов по установленным шаблонам. Ведение деловой переписки, предоставление клиентам информации по типовым вопросам и статусам заказов. Передача нестандартных обращений, претензий и спорных ситуаций менеджеру или руководителю. Ведение и актуализация клиентских данных, реестров заказов и обращений. Проверка корректности информации в учётных системах, выявление и исправление ошибок в пределах предоставленных полномочий. Формирование регулярных отчётов и выгрузок по заказам, обращениям и результатам работы.

Понимание процессов регистрации, обработки и сопровождения клиентских заказов. Опыт работы с первичными документами, клиентскими данными и учётными системами. Навыки деловой переписки и телефонного общения с клиентами. Уверенное владение 1С, Excel, MS Office и системами электронного документооборота (ЭДО). Высшее или неоконченное высшее образование. Внимательность к деталям, аккуратность при работе с документами и данными. Организованность, ответственность, умение работать с большим объёмом информации и соблюдать сроки. Грамотная устная и письменная речь, умение эффективно взаимодействовать с коллегами и клиентами.

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  1. A CV for this posting

    Written against ООО "РБ"'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ООО "РБ"'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ООО "РБ"'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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