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Open nowPosted 2 days ago

Специалист по работе с клиентскими обращениями

АО "АВТО ФИНАНС БАНК"

Where
Чебоксары, Russia
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Your applicationOpen nowСпециалист по работе с клиентскими обращениямиАО "АВТО ФИНАНС БАНК" · Чебоксары, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on АО "АВТО ФИНАНС БАНК"'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 2 days ago

The posting

Разбор и классификация обращений клиентов: анализ сути запроса/жалобы, определение категории проблемы, приоритетности и требуемого срока ответа в соответствии с внутренними регламентами и нормативными актами (в т. ч. требованиями Банка России). Подготовка ответов на жалобы и консультации: формирование письменных ответов клиентам в официально-деловом стиле, с обоснованием позиции банка, ссылками на нормативные акты и условия договора. Взаимодействие с технической поддержкой и смежными подразделениями: постановка задач на устранение сбоев в банковских системах, контроль сроков исполнения, получение пояснений для ответа клиенту, эскалация сложных вопросов. Работа с нормативно-правовой базой: мониторинг и применение актуальных положений законодательства, внутренних документов банка, разъяснений Банка России для обоснования решений и ответов. Координация внутри банка. Документационное сопровождение. Ведение отчётности и контроль сроков. Соблюдение требований информационной безопасности. Предоставление оперативной обратной связи по работе в системах банка для улучшения качества клиентского сервиса.

Оконченное/неоконченное высшее образование. Опыт работы в подразделении по работе с обращениями от 1 года. Уверенный пользователь ПК (Word, Excel, Outlook). Клиентоориентированность и ответственность. Умение работать в команде и вносить вклад в достижение общих целей.

Posting text belongs to the employer. Removal requests: contact us.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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