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Open nowPosted 12 days ago

Начальник Управления по взаимодействию с населением

ГАУЗ СО "МИАЦ"

Where
Екатеринбург, Russia
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Your applicationOpen nowНачальник Управления по взаимодействию с населениемГАУЗ СО "МИАЦ" · Екатеринбург, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ГАУЗ СО "МИАЦ"'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 12 days ago

The posting

Начальник Управления по взаимодействию с населением (временная ставка, на период отсутствия основного работника). Мы занимаемся сбором, обработкой и анализом медицинских данных, управляем статистическим учётом в организациях здравоохранения региона, создаём и ведём информационно-аналитические системы, а теперь активно внедряем цифровые изменения на всей территории области. Чем предстоит заниматься Руководить Управлением по взаимодействию с населением, в том числе организовать колл-центр Свердловской области; организация и контроль обработки входящих обращений граждан по телефону, электронной почте и другим каналам; управление телефонными линиями, ВАТС, настройка маршрутизации вызовов, контроль качества связи; разработка и внедрение регламентов, скриптов и стандартов обслуживания; управление командой операторов: подбор, обучение, мотивация, оценка эффективности; контроль ключевых показателей (KPI): время ответа, количество обработанных звонков, уровень удовлетворённости граждан; анализ обращений, подготовка отчётности и предложений по улучшению процессов; взаимодействие с техническими службами и подрядчиками по вопросам работы ВАТС и телефонии; оптимизация процессов взаимодействия с населением, внедрение цифровых решений.

понимание принципов работы телефонных линий, ВАТС, IP-телефонии, CRM-систем; навыки управления персоналом: умение ставить задачи, контролировать исполнение, обучать и мотивировать; уверенное владение ПК (Excel, PowerPoint, CRM, Битрикс-24 и аналогичные); грамотная устная и письменная речь, коммуникабельность, стрессоустойчивость; аналитическое мышление, ответственность, нацеленность на результат; инициативность и желание развивать направление. Умение и желание работать в команде, инициативность, нацеленность на результат

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