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Open nowPosted yesterday

Аналитик контактного центра

АО "АВТО ФИНАНС БАНК"

Where
Чебоксары, Russia
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Your applicationOpen nowАналитик контактного центраАО "АВТО ФИНАНС БАНК" · Чебоксары, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on АО "АВТО ФИНАНС БАНК"'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted yesterday

The posting

Ежедневный/еженедельный сбор и консолидация данных из телефонии, CRM, систем записи и других источников. Формирование стандартных отчетов по ключевым KPI. Прогнозирование нагрузки на основе исторических данных, сезонности и маркетинговых активностей банка. Участие в планировании графиков работы (сменность, выходные) совместно с супервайзерами. Выявление аномалий: резкие скачки звонков, падение качества, рост длительности - поиск причин и подготовка рекомендаций. Автоматизация отчетности: разработка удобных дашбордов в Excel, Power BI или других инструментах для быстрого доступа к данным. Участие в расчете мотивационных показателей для операторов и супервайзеров (предоставление объективных цифр для премирования). Анализ эффективности внедряемых изменений (новые скрипты, обучение, технологические обновления) - что сработало, а что нет.

Опыт работы аналитиком в контакт-центре или в сфере операционной деятельности от 1 года (банковский сектор приветствуется). Отличное знание Excel (сводные таблицы, сложные формулы, макросы, Power Query) - это основной рабочий инструмент. Навык работы с BI-системами (Power BI, Tableau) - хотя бы на базовом уровне, чтобы строить дашборды. Понимание телефонии и CRM: знаете, откуда берутся данные, как проверить их корректность. Знание основ Workforce Management (планирование штата, расчет Erlang C, прогнозирование). Умение готовить наглядные презентации для руководства (выводы, а не просто таблицы).

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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