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Open nowPosted 2 days ago

Администратор кафе/ресторана

ООО "РЕСТОРАН ШЕРЕМЕТЕВЪ"

Where
Республика Марий Эл, Russia
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Your applicationOpen nowАдминистратор кафе/ресторанаООО "РЕСТОРАН ШЕРЕМЕТЕВЪ" · Республика Марий Эл, Russia
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Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 2 days ago

The posting

Управление персоналом . Назначение смен, распределение обязанностей между официантами и барменами, контроль за соблюдением стандартов обслуживания, мотивация персонала, разрешение конфликтных ситуаций внутри коллектива. Встреча гостей и распределение столиков . Организация работы хостес (при наличии), встреча гостей, приветствие, определение потребностей, распределение столиков в соответствии с предпочтениями и размером компании. Контроль за качеством обслуживания . Постоянный мониторинг процесса обслуживания, оперативное реагирование на жалобы и замечания гостей, обеспечение своевременного приёма заказов, подачи блюд и напитков, уборки столов. Работа с жалобами и предложениями гостей . Приём и обработка претензий, поиск оптимальных решений для удовлетворения потребностей гостей, сбор отзывов для улучшения качества обслуживания. Поддержание чистоты и порядка в зале . Контроль за чистотой столов, пола, мебели, декоративных элементов зала, своевременное устранение любых недочётов. Решение оперативных вопросов . Взаимодействие с другими отделами ресторана (кухней, баром), решение возникающих проблем и вопросов, связанных с обслуживанием гостей. Подготовка зала к открытию и закрытию . Проверка готовности зала к приёму гостей, контроль за наличием необходимых материалов и оборудования, проведение инвентаризации, закрытие зала в соответствии с установленными процедурами. Соблюдение стандартов и политик ресторана . Контроль за соблюдением всех стандартов обслуживания, санитарных норм, правил безопасности и других политик ресторана. Участие в обучении персонала . Проведение инструктажей для новых сотрудников, участие в тренингах по повышению квалификации персонала зала.

1. Опыт работы на позиции администратора или в сфере обслуживания будет вашим преимуществом. 2. Знание основ стандартов обслуживания. 3. Отличные коммуникативные навыки и умение работать в команде.

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