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Open nowPosted 52 days ago

Администратор гостиницы (дома отдыха)

ООО "ЭКОТУР"

Where
Краснодарский край, Russia
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Your applicationOpen nowАдминистратор гостиницы (дома отдыха)ООО "ЭКОТУР" · Краснодарский край, Russia
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 52 days ago

The posting

Основные должностные обязанности Работа с гостями:Встреча и регистрация. При заселении администратор проверяет документы (паспорт, миграционные карты для иностранцев), оформляет необходимые бумаги, вносит данные в систему, выдаёт ключи и информирует гостя об услугах отеля и правилах проживания. При выезде он проверяет состояние номера совместно с хозяйственной службой, закрывает счёт и оформляет документы. Отвечает на вопросы гостей о сервисах, условиях проживания, достопримечательностях и дополнительных услугах. Работа с жалобами. Оперативно реагирует на претензии, помогает разрешать конфликтные ситуации и информирует руководство о системных проблемах. Работа с бронированием. Ведёт актуальную картину загрузки номеров, вносит и корректирует бронирования в PMS-системе, фиксирует специальные пожелания гостей. Кассовые операции. Принимает оплату за проживание, питание и дополнительные услуги как наличными, так и безналичным способом. В конце смены формирует кассовый отчёт и передаёт данные в бухгалтерию. Контроль состояния номеров. Проверяет готовность номеров к заселению, следит за чистотой, сменой белья и сохранностью имущества. Координирует работу с уборочным персоналом, техническими специалистами, охраной и другими подразделениями для оперативного решения вопросов.Обработка входящей корреспонденции и звонков. Принимает и распределяет телефонные обращения, регистрирует письма, факсы и электронные сообщения.

коммуникабельность, стрессоустойчивость, внимательность к деталям и клиентоориентированность.

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