Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 hours ago

Customer Success Specialist

Jobgether4,035 open roles

Where
US
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success SpecialistJobgether · US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobgether's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 13 hours ago

Jobgether median: 6 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist based in United States.

This role manages a portfolio of SaaS customers across onboarding, adoption, engagement, and renewal. You will serve as a trusted day-to-day contact, helping customers realize measurable and continued value from the platform. The position combines relationship management, customer education, problem-solving, and proactive account health monitoring. You will deliver onboarding and training, translate product capabilities into practical workflows, and recommend relevant features and best practices. You will collaborate closely with Sales, Support, Implementation, Product, and other internal teams to create a seamless customer experience. The role also provides an opportunity to influence product improvements by bringing customer feedback and usage insights back to internal stakeholders. This is a fully remote opportunity suited to an organized, customer-focused professional who thrives in a collaborative SaaS environment.

Accountabilities

  • Manage a portfolio of customer accounts throughout onboarding, adoption, engagement, and renewal while developing strong day-to-day relationships with key contacts.
  • Serve as the primary point of contact for assigned customers, answering routine questions and resolving common issues directly.
  • Triage customer requests, escalate complex issues to the appropriate internal teams, and follow through until resolution.
  • Monitor customer health, product usage, and engagement levels to identify opportunities and potential risks early.
  • Partner with Account Managers on renewal activities and support strategies designed to strengthen retention and reduce churn.
  • Deliver product onboarding and training in accordance with customer service-level agreements.
  • Help customers incorporate the platform into their daily workflows by sharing best practices, tailored recommendations, and practical guidance.
  • Translate customer pain points into relevant product recommendations and demonstrate how new features can address their needs.
  • Coordinate with Implementation teams to ensure smooth transitions from implementation into ongoing customer success.
  • Gather customer feedback, usage trends, and recurring needs and communicate meaningful insights to Product, Support, and other internal teams.
  • Advocate for the customer perspective in internal discussions and account planning.
  • Identify potential expansion and upsell opportunities and connect customers with the appropriate Sales contact.
  • Maintain accurate customer records, activity notes, health information, and account data in CRM and customer success platforms.
  • Follow established customer success playbooks while contributing ideas that improve processes, workflows, and the overall customer experience.
  • Coordinate across Sales, Support, and Implementation to ensure account information, responsibilities, and next steps remain aligned.
  • Bachelor's degree in Education, Communication, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
  • 2–4 years of experience in customer success, account management, customer support, or a comparable customer-facing role supporting SaaS products.
  • Strong communication and relationship-building abilities, with confidence working across customers and multiple internal teams.
  • Excellent organization and time-management skills, with the ability to manage multiple accounts, priorities, and deadlines simultaneously.
  • Strong problem-solving abilities and sound judgment regarding when to resolve customer issues independently and when to involve specialized internal resources.
  • Demonstrated ability to connect customer goals and challenges with broader business opportunities through strategic thinking and cross-functional collaboration.
  • Experience working with CRM and customer success platforms; Salesforce experience is preferred.
  • Customer-focused mindset with a strong commitment to advocacy, accountability, and delivering positive outcomes.
  • Ability to adapt to changing customer needs, priorities, technologies, and business requirements.
  • Strong collaboration skills and the ability to build trust with customers and colleagues.
  • A continuous-learning mindset and willingness to develop deeper product, industry, and customer expertise.
  • Experience in EdTech, higher education, or nonprofit environments is preferred.
  • Familiarity with adult learning or instructional-design principles is advantageous.
  • Experience with Atlassian tools such as Jira or Confluence is a plus.
  • Must be legally authorized to work in the United States; visa sponsorship is not available.
  • Base salary of $70,000–$80,000.
  • Eligibility for a performance-based annual bonus.
  • Fully remote work within the United States.
  • Company-provided equipment and a monthly technology stipend for your home office.
  • Comprehensive medical, dental, and vision insurance with significant company contributions.
  • HSA and FSA options.
  • Short- and long-term disability insurance.
  • Company-provided life insurance and voluntary supplemental insurance options.
  • Traditional and Roth 401(k) options with a generous company match and immediate vesting.
  • Flexible paid time off.
  • 11 paid holidays and paid sick time.
  • Company-paid parental leave.
  • Opportunity to work with a global team and collaborate with colleagues internationally.
  • Supportive environment focused on customer impact, collaboration, learning, and professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobgether's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobgether's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobgether's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.