Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 30 hours ago

Premium Support Account Manager

Jobgether3,813 open roles

Where
Ireland
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPremium Support Account ManagerJobgether · Ireland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobgether's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 30 hours ago

Jobgether median: 7 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Premium Support Account Manager based in Ireland.

Join a global, remote team building social discovery platforms used by millions of people worldwide. As a Premium Support Account Manager, you will own relationships with a dedicated portfolio of premium users, delivering personalized support and an exceptional customer experience. You will manage interactions across email, live chat, and phone, handling everyday requests, complex cases, and customer retention challenges. By combining strong communication skills with AI-powered tools and automation, you will streamline routine tasks and focus on meaningful customer relationships. You will also act as the voice of the customer, sharing valuable insights with internal teams to help improve products and user experiences. This role is ideal for a customer-focused professional who takes ownership, works toward measurable outcomes, and thrives in a fast-paced, performance-driven environment.

Accountabilities:

  • Build and maintain long-term relationships with a dedicated portfolio of premium users who rely on you as their primary point of contact.
  • Manage customer interactions from start to finish, resolving routine inquiries, complex support cases, and situations where users are considering leaving the platform.
  • Communicate independently with users through email, online chat, and phone calls, ensuring a personalized, responsive, and high-quality experience.
  • Use AI-powered tools and automation to reduce repetitive work and focus on customer communication, problem-solving, and relationship management.
  • Write engaging, personalized messages with a natural tone and clear calls to action that encourage meaningful customer responses.
  • Explain complex issues in simple, accessible language without unnecessary technical jargon.
  • Guide conversations toward clear objectives, address objections, and identify appropriate solutions across chat and phone interactions.
  • Identify customer needs, feedback, and recurring issues, sharing actionable insights with internal teams to support product improvements and enhance the user experience.
  • Support customer retention by understanding user concerns and proactively finding ways to improve satisfaction.
  • At least 2 years of experience in customer support, account management, sales, customer success, or a related customer-facing role.
  • Experience supporting premium, VIP, or other high-value customers is highly valued.
  • English proficiency at B2 level or above, with strong written communication skills and the confidence to participate in phone calls.
  • Excellent writing skills, including the ability to personalize messages, maintain a natural conversational tone, and create clear calls to action.
  • Ability to explain complex topics clearly and concisely to customers with different levels of technical knowledge.
  • Strong communication, active listening, and objection-handling skills across chat and phone conversations.
  • A customer-oriented mindset, with the ability to take ownership of cases and find practical solutions.
  • Willingness to work evening shifts on a five-day-on, two-day-off schedule, from 4:00 PM to midnight.
  • Ability to work independently in a remote environment while maintaining high standards of service and accountability.
  • Experience working with customers in Western markets, particularly the United States, Canada, or Europe.
  • Familiarity with Zendesk or similar customer support platforms.
  • Experience using AI tools or automation to improve customer support workflows.
  • Fully remote work arrangement.
  • Full-time employment.
  • Opportunity to work with AI-powered tools and automation in customer support.
  • Direct involvement in improving the customer experience and influencing product development through customer feedback.
  • Opportunity to build long-term relationships with premium users in an international environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobgether's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobgether's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobgether's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.