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Open nowPosted 8 hours agoWe saw it 68 min after it went up

Senior Workers Compensation Client Specialist

Jobgether4,353 open roles

Where
US
Work mode
Remote
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Your applicationOpen nowSenior Workers Compensation Client SpecialistJobgether · US

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Jobgether median: 6 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Workers Compensation Client Specialist based in the United States.

The Senior Workers Compensation Client Specialist plays a key role in managing client relationships and supporting the delivery of medical bill review services. This fully remote position serves as the primary operational contact for assigned clients, ensuring service quality, operational efficiency, and client satisfaction. You will collaborate with internal teams, vendors, and external stakeholders to resolve issues, implement program changes, and improve workflows. The role combines analytical thinking, relationship management, and performance reporting to support informed business decisions. You will also leverage AI-enabled tools and automation to streamline processes and enhance service delivery. This opportunity is ideal for a proactive professional who enjoys solving problems, strengthening partnerships, and driving continuous improvement in a fast-paced environment.

Accountabilities:

  • Serve as the primary operational contact for assigned clients, building and maintaining strong, productive relationships.
  • Coordinate client program changes and implementation activities to ensure smooth transitions and consistent service delivery.
  • Monitor operational metrics, including inventory, turnaround times, and service-level commitments, and address performance issues as needed.
  • Investigate and resolve client inquiries, service concerns, and operational escalations promptly and effectively.
  • Collaborate with clients, vendors, and internal business partners to overcome workflow challenges and support shared business objectives.
  • Prepare, analyze, and present operational reports, performance metrics, and actionable business insights to relevant stakeholders.
  • Identify and implement process improvements that increase efficiency, strengthen service quality, and enhance the client experience.
  • Maintain accurate workflow documentation, operating procedures, and best practices.
  • Use Microsoft Copilot and other AI-enabled productivity tools to improve reporting, analysis, communication, and workflow effectiveness.
  • Participate in client meetings, business reviews, audits, and special projects as assigned.
  • Balance client expectations with operational priorities while maintaining high service standards.
  • Anticipate challenges, apply data-driven judgment, and execute solutions independently.
  • Travel for business as needed.
  • A high school diploma and at least 2 years of relevant experience, or an equivalent combination of education and experience.
  • Strong customer service, communication, and relationship management skills.
  • Demonstrated analytical, critical-thinking, and problem-solving abilities.
  • The ability to prioritize competing responsibilities and perform effectively in a fast-paced environment.
  • Excellent written communication, documentation, and organizational skills.
  • Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
  • The ability to use Microsoft Copilot and other AI-enabled productivity tools effectively.
  • Preferred experience in Workers' Compensation medical bill review.
  • Preferred knowledge of Workers' Compensation regulations, processes, and operational requirements.
  • Experience supporting clients in Texas, California, Utah, Florida, Pennsylvania, Nevada, New York, and Illinois is preferred.
  • Familiarity with Salesforce, SmartAdvisor, Tableau, or similar reporting and workflow management platforms is an advantage.
  • Experience with operational reporting, data analysis, and process improvement initiatives is preferred.
  • Annual base salary ranging from $59,000 to $75,000 USD, depending on geographic market, skills, experience, and education.
  • Medical, dental, and vision insurance.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • Life and Accidental Death and Dismemberment (AD&D) insurance.
  • 401(k) retirement savings plan.
  • Tuition reimbursement.
  • Additional resources and programs supporting health, financial well-being, and a healthier lifestyle.
  • Fully remote work arrangement, with the ability to work from anywhere in the United States.
  • Full-time employment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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